Caitlin W Melanson
Seattle,WA
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
14
14
years of professional experience
Work History
General Manager
StormBreaker Brewing
12.2021 - 12.2023
- Developed and implemented strategies to increase sales and profitability.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring team members on management principles, industry practices, company procedures, and point of sale system.
- Developed strong and effective management team in two busy neighborhood Brewpubs.
F&B Operations Manager
Mt. Hood Meadows
10.2015 - 08.2021
- Managed team of 150 employees, overseeing hiring, training, and professional growth of employees.
- Worked closely with Executive Chef to maintain optimum levels of communication to effectively and efficiently complete all projects involved in the opening of three new F&B areas in 2020.
- Improved operations through continued dedication to identifying and correcting inefficiencies throughout all areas of department
- Developed department training programs for all levels of employee entry level to management team.
- Worked closely with Director of Culinary services on budgeting for all F&B areas.
- Responsible for payroll and gratuity allocation for all team members.
Hotel Manager
UNcruise Adventures
04.2013 - 08.2015
- Oversaw day-to-day operations of small luxury cruise ships, including all food and beverage and housekeeping.
- Provided exceptional service and assistance to 35-85 guests, acting as their main point of contact, upon arrival and throughout duration of their cruise.
- Worked closely with other member of management team to ensure highest level of guest experience
- Managed payroll and gratuity allocation for all team members.
GENERAL MANAGER
THE LEARY TRAVELER
10.2009 - 03.2013
- Implemented operational strategies and effectively built customer and employee loyalty.
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks and customer-focused events
- Guaranteed optimal beverage stock by assessing weekly inventory and collaborating with owners for corrective action planning to limit expenses.
- Worked closely with ownership team on operational budgets.
- Reduced labor costs by improving employee schedules and workflows to capitalize on individual strengths and better meet forecasted customer demands.
Skills
- Project Management
- Strong verbal and written communication
- Coaching and mentoring
- Budgeting
- Efficient multi-tasker
- Payroll and tip allocation
- Operations management
- Relationship building
- Staff training/development
- Labor Cost Controls
- Event Management
- Loss Prevention
- P&L Management
- Training and Coaching
Timeline
General Manager
StormBreaker Brewing
12.2021 - 12.2023
F&B Operations Manager
Mt. Hood Meadows
10.2015 - 08.2021
Hotel Manager
UNcruise Adventures
04.2013 - 08.2015
GENERAL MANAGER
THE LEARY TRAVELER
10.2009 - 03.2013
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