Summary
Overview
Work History
Education
Skills
Timeline
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Caitlyn Amalong

Orlando,FL

Summary

I am a focused and dependable member of any team. I work hard, do the best I can, all while trying to keep the work place fun and friendly. I am eager to contribute to the business's success and future.

Overview

6
6
years of professional experience

Work History

Sales Associate

Macy's
04.2024 - 05.2024
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Built relationships with customers to encourage repeat business.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.
  • Solved customer challenges by offering relevant products and services.

Front End Supervisor

Ross Dress For Less
08.2021 - 12.2022
  • Maintained a clean and organized front-end area to ensure a pleasant shopping experience for customers.
  • Managed customer returns and exchanges efficiently, ensuring a smooth process for both customers and employees.
  • Monitored cashier performance metrics to identify areas for improvement and implement corrective actions as needed.
  • Monitored cash drawers in 5 checkout stations to verify adequate cash supply.
  • Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
  • Coached and mentored team members for better performance, leading to higher levels of productivity and job satisfaction.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Monitored cash drawers in 5 checkout stations to verify adequate cash supply.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Streamlined checkout processes for increased efficiency, resulting in shorter wait times for customers.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Conducted regular training sessions for new hires and existing employees on company policies, procedures, and best practices.

Team Member

Wendys
12.2019 - 10.2020
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Contributed to team success by completing jobs quickly and accurately.
  • Operated register to process payments and collect cash payment for order totals.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
  • Assisted with inventory counts and stocking of merchandise.
  • Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
  • Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
  • Performed food preparation responsibilities to meet franchise standards for quantities, speed, and packaging.
  • Processed orders on POS system and accepted cash and charge payments.
  • Assisted in training new employees, ensuring they quickly became proficient in their roles and responsibilities.

Sales Associate

Bealls Outlet
10.2018 - 08.2019
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.

Education

High School Diploma -

Ocoee High School
Ocoee
05.2017

Skills

  • Customer Service
  • Teamwork and Collaboration
  • Time Management
  • Problem-solving skills
  • Multi-tasking strength
  • Exceptional customer service
  • Cash Handling
  • Flexible Schedule
  • Cash Register Operation
  • Stocking and Receiving
  • Listening Skills
  • Excellent people skills

Timeline

Sales Associate

Macy's
04.2024 - 05.2024

Front End Supervisor

Ross Dress For Less
08.2021 - 12.2022

Team Member

Wendys
12.2019 - 10.2020

Sales Associate

Bealls Outlet
10.2018 - 08.2019

High School Diploma -

Ocoee High School

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Caitlyn Amalong