Caitlyn Anderson
Philadelphia,PA
Summary
Customer Service Representative with over 10 years of experience providing assistance to customers. Skilled in effective communication, Quickly understand and address customer needs. Continuously seeking opportunities to expand skill set, fast learner who easily adapts to new technologies and processes. Recognized as a natural leader, Consistently deliver exceptional customer service, ensuring customer satisfaction and loyalty. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
8
8
years of professional experience
Work History
Manager
Philly Pretzel Factory
11.2023 - Current
- Accomplished multiple tasks within established timeframes.
- Developed and maintained relationships with customers and suppliers through account development.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Defined clear targets and objectives and communicated to other team members.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Event Coordinator
Remedy Intelligence Agency
11.2021 - 02.2023
- Staffed COVID Testing sites and communicated with other agencies to ensure proper staffing
- Trained other workers and created events on work program
- Answered phone calls and emails
- Was trusted with multiple high-priority sites
- Supervisors trusted me to train others and referred other workers to me when stuck with an issue
- Coordinate logistics for company events and ensure all necessary equipment, materials, and staff are in place
- Ensure the security and confidentiality of sensitive information during company events
- Develop and implement emergency response plans to ensure the safety and well-being of staff and attendees during company events
Customer Associate
WAWA
05.2021 - 10.2021
- Provided excellent customer service to customers at WAWA
- Welcomed customers and helped upon store entry
- Maintained sales floor
- Handled cash and credit transactions up to $2,000 per shift
- Addressed customer inquiries and guided them to desired products
- Designed merchandise displays showcasing featured items per corporate guidelines
- Providing excellent customer service and resolving customer complaints and issues in a timely manner
- Collaborate with team members to ensure efficient store operations and maximize customer satisfaction
- Ensuring proper cleanliness and sanitation of the store premises to create a safe and welcoming environment for customers
- Maintaining a positive and friendly attitude while assisting customers, creating a welcoming atmosphere
Customer Representative
Geico
06.2019 - 04.2020
- Answered high volume of phone calls
- Assisted customers with bill payments, coverage changes, and conflict resolution
- Offered additional coverage options and better deals
- Capable of remaining calm while dealing with angry customers
- Identify and address customer complaints or issues in a timely manner to ensure customer satisfaction and retention
- Provide exceptional customer service by actively listening to customers' needs and finding personalized solutions to meet their insurance requirements
- Develop and maintain positive relationships with customers to enhance customer loyalty and increase customer retention rate
- Provide accurate and up-to-date information to customers regarding policy details, coverage options, and claims processes to ensure customer understanding and satisfaction
Barista
Barnes & Nobles
03.2017 - 06.2018
- Took coffee orders and prepared beverages and treats
- Maintained cleanliness and stocked supplies
- Provided excellent customer service
Fast Food Cast Member
Walt Disney World
06.2016 - 01.2017
- Served over 1,500 families a day at Walt Disney World
- Ensuring food safety and following all health and safety guidelines to provide a safe dining experience for guests at Walt Disney World
- Providing friendly and efficient customer service to enhance the magical experience for all guests
- Maintaining a clean and organized work area to ensure a safe and efficient food service operation for guests at Walt Disney World
- Maintaining a high level of cleanliness in the dining area, including regularly sanitizing tables, chairs, and other surfaces, to ensure a safe and hygienic environment for guests at Walt Disney World
- Ensuring accurate and timely order preparation to minimize wait times and enhance guest satisfaction at Walt Disney World
- Assisting with training new Fast Food Cast Members to ensure they are knowledgeable about the menu items, food preparation procedures, and customer service standards at Walt Disney World
- Maintaining a positive attitude and enthusiastic energy to create a memorable experience for guests at Walt Disney World
Education
Some College at Tyler School of Art
TEMPLE UNIVERSITY
01.2019
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Customer Service
- Effective Communication
- Positive Attitude
- Multitasking
- Hiring and Training
Personal Information
Title: Customer Service
Timeline
Manager
Philly Pretzel Factory
11.2023 - Current
Event Coordinator
Remedy Intelligence Agency
11.2021 - 02.2023
Customer Associate
WAWA
05.2021 - 10.2021
Customer Representative
Geico
06.2019 - 04.2020
Barista
Barnes & Nobles
03.2017 - 06.2018
Fast Food Cast Member
Walt Disney World
06.2016 - 01.2017
Some College at Tyler School of Art
TEMPLE UNIVERSITY
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