Caitlyn Angell
Sidney,OH
Summary
Dedicated Customer Service professional with over a decade of experience in various roles, including remote and in-person interactions. Skilled in delivering exceptional service, maintaining professionalism, and ensuring confidentiality. Known for accuracy, empathy, and building strong customer relationships.
Overview
14
14
years of professional experience
Work History
Secretary/Office Assistant
Wrecker's Towing & Transport
07.2025 - Current
- Coordinated scheduling for towing and mechanic services.
- Assisted in maintaining accurate records of service requests and customer interactions.
- Updated spreadsheets and databases to track and analyze performance and sales data.
- Managed multi-line phone system and addressed requests and concerns promptly.
- Prepared daily financial reports.
Customer Service Representative
Omni Interactions, Inc
10.2020 - Current
- Scheduled COVID-19 vaccine appointments for eligible individuals
- Enroll customers in Identity Protection Services following a data breach
- Remote
Telephone Switchboard Operator
Upper Valley Medical Center-Premier Health
11.2021 - 12.2024
- Manage incoming calls and transfer to appropriate personnel
- Page physicians, call codes, and monitor alarms
- Use EPIC for secure chat and patient information
- Maintain HIPAA compliance
Customer Service Representative
Tri County Veterinary Services
09.2018 - 05.2020
- Checked in patients, managed phone inquiries, and scheduled appointments
- Updated patient files, processed payments, and performed end-of-day financial settlements
- Assisted with procedures and maintained office cleanliness
Senior Dispatcher
Maximum Security Systems
08.2017 - 07.2018
- Monitored alarms and dispatched emergency personnel
- Maintained confidential records and accurate customer accounts
- Trained new employees
- Maintained order using alpha-numeric filing
Clerical Assistant
Kriner and Furlong Insurance
03.2014 - 01.2017
- Processing insurance policy renewals and transactions
- Data entry of policy information into agency management system
- Recording banking transactions and monthly bank reconciliations
Shift Supervisor
Atlantic Communications
11.2011 - 02.2016
- Handled high call volumes, scheduled appointments, and ensured HIPAA compliance
- Trained employees, monitored call quality, managed insurance verification, dispatched roadside assistance, maintained Limousine schedules
- Worked closely with physicians from several major hospitals in the New York City metropolitan area
Education
High School Diploma -
Binghamton High School
Binghamton, NYSkills
- Customer Service
- HIPAA Compliance
- Alarm Devices
- Telephone Skills
- Telephone Switchboard Operation
- Dispatching
- Data Entry Skills
- Bank Reconciliation
- Attention to Detail
LANGUAGES
English
Timeline
Secretary/Office Assistant
Wrecker's Towing & Transport
07.2025 - Current
Telephone Switchboard Operator
Upper Valley Medical Center-Premier Health
11.2021 - 12.2024
Customer Service Representative
Omni Interactions, Inc
10.2020 - Current
Customer Service Representative
Tri County Veterinary Services
09.2018 - 05.2020
Senior Dispatcher
Maximum Security Systems
08.2017 - 07.2018
Clerical Assistant
Kriner and Furlong Insurance
03.2014 - 01.2017
Shift Supervisor
Atlantic Communications
11.2011 - 02.2016
High School Diploma -
Binghamton High School