Caitlyn Ashley
Van Buren,AR
Summary
Result driven retail and office management professional with over seven years of customer service experience, including more than three years in leadership roles. Skilled at managing teams, optimizing store operations, and ensuring inventory accuracy while maintaining exceptional customer experiences. Adept at streamlining processes, resolving issues efficiently, and fostering a positive work environment to drive team performance and business growth.
Overview
4
4
years of professional experience
Work History
Office Manager
Sissy’s Log Cabin
Fort Smith, AR
06.2023 - Current
- Oversee daily operations including inventory management, shipments, and merchandise transfers to ensure accuracy and efficiency.
- Maintain organized systems for contracts, records, and financial documentation in alignment with company standards.
- Manage store cash drawer, reconcile receipts, and monitor spending to support accurate financial reporting.
- Collaborate with corporate and vendor partners to streamline processes and resolve operational issues.
- Support leadership in scheduling, training, and maintaining strong communication within the store team.
- Implement organizational improvements that increase efficiency and accuracy in store reporting and inventory tracking.
Server
Walk-On’s Sports Bistreaux
Fort Smith, AR
09.2024 - 06.2025
- Managing 6-8 tables, each seating 4-10 guests simultaneously, ensuring exceptional experiences in terms of environment, food, and service.
- Maintaining a clean and welcoming environment for guests.
- Collaborating with the team to enhance guest satisfaction, assisting fellow servers, and addressing the needs of all guests, not just assigned ones.
Retail Sales Associate
Luther Stem Pools & Spas
Fort Smith, AR
04.2023 - 09.2024
- Developed extensive knowledge of Above Ground pools to ensure customers received accurate and helpful information, allowing them to make informed purchase decisions.
- Fostered positive customer experiences to encourage repeat business and long-term brand loyalty.
- Maintained a clean, organized, and efficient sales floor while assisting customers with water testing and providing expert recommendations to ensure proper pool and spa maintenance for comfort and safety.
Assistant Store Manager
Tradehome Shoes
Fort Smith, AR
11.2021 - 02.2023
- Managed employee schedules, processed shipping orders, and maintained accurate records of employee and store sales.
- Provided exceptional guest service while leading the store in sales and utilizing training opportunities to enhance employee selling techniques.
- Fostered a positive and engaging work environment to ensure high employee morale and exceptional customer experiences.
Education
High School Diploma - undefined
Southside High School
Fort Smith, AR01.2019
Skills
- Thrive under pressure and adapt quickly to challenges
- Proficient in Google Suite and Microsoft Office
- Outgoing, positive, and team-oriented
- Fast and accurate typing skills
- Strong problem-solving and critical-thinking abilities
Timeline
Server
Walk-On’s Sports Bistreaux
09.2024 - 06.2025
Office Manager
Sissy’s Log Cabin
06.2023 - Current
Retail Sales Associate
Luther Stem Pools & Spas
04.2023 - 09.2024
Assistant Store Manager
Tradehome Shoes
11.2021 - 02.2023
High School Diploma - undefined
Southside High School