Caitlyn AUSINK
YAKIMA
Summary
Results-driven Product Manager with expertise in agile project management and user-centered design. Proven track record of enhancing product usability through stakeholder collaboration and cross-functional teamwork.
Overview
17
17
years of professional experience
Work History
Product Manager
Health Catalyst
Salt Lake City
08.2020 - 08.2025
- Led cross-functional teams to develop innovative healthcare solutions.
- Collaborated with stakeholders to define product vision and roadmap.
- Analyzed user feedback to refine product features and enhance usability.
- Facilitated agile ceremonies to promote team communication and alignment.
- Developed product roadmaps to help guide the development of new products.
- Worked closely with engineering teams to ensure feature specifications are understood and implemented correctly.
- Led project planning sessions to map out timelines for feature releases.
Product Implementation Consultant
Vitalware
Yakima
07.2018 - 08.2020
- Led implementation of healthcare software solutions for diverse client needs.
- Trained end-users on software features and best practices for effective utilization.
- Analyzed client workflows to identify areas for process improvement and optimization.
- Provided ongoing support and troubleshooting to enhance client satisfaction post-implementation.
Staffing Office Coordinator
Yakima Memorial Hospital
Yakima
01.2012 - 07.2018
- Provided guidance on the use of WFM software applications such as Kronos.
- Utilized computer software applications such as Microsoft Office Suite, Kronos Workforce Central. for data entry, tracking and generating reports.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Pre-Billing Representative
Yakima Memorial Hospital
Yakima
01.2009 - 01.2012
- Managed account updates and ensured accurate billing information.
- Collaborated with cross-functional teams to streamline billing procedures.
- Maintained comprehensive records of billing transactions and adjustments.
- Utilized billing software to generate invoices and track payments.
- Trained new staff on billing protocols and customer service practices.
Education
Associate of Arts - Education
Washington State University
Pullman, WAAssociate of Arts - Education
Walla Walla Community College
Walla Walla, WASkills
- Product roadmapping
- Agile methodologies
- User feedback analysis
- Healthcare software implementation
- Cross-functional collaboration
- Stakeholder engagement
Timeline
Product Manager
Health Catalyst
08.2020 - 08.2025
Product Implementation Consultant
Vitalware
07.2018 - 08.2020
Staffing Office Coordinator
Yakima Memorial Hospital
01.2012 - 07.2018
Pre-Billing Representative
Yakima Memorial Hospital
01.2009 - 01.2012
Associate of Arts - Education
Washington State University
Associate of Arts - Education
Walla Walla Community College