Summary
Overview
Work History
Education
Skills
Timeline
Generic

Caitlyn Bausum

Stoutsville

Summary

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

7
7
years of professional experience

Work History

Service Advisor

Ricart Mitsubishi
08.2022 - Current
  • Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
  • Maintained high customer satisfaction standards to meet or exceed targets.
  • Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
  • Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
  • Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
  • Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
  • Ensured high-quality service delivery by closely monitoring work progress and promptly addressing any issues or concerns.
  • Provided exceptional customer service, resolving complaints diplomatically and efficiently.
  • Delivered prompt service to prioritize customer needs.

Cashier/Morning stocker/ Customer service desk

Menards
01.2020 - 08.2022
  • Checked out supplies and groceries
  • Handled money
  • Refilled and rotated items on shelves to maintain well stocked inventory
  • Unboxed items
  • Handled problems
  • Answer costumers’ questions about products
  • Assist costumers with returns
  • Assisted customers in finding products, enhancing shopping experience.

Cashier/Server

Tommy Wayne’s Pizza Shop
05.2018 - 01.2020
  • Assisted Customers with carry-out/dine in service
  • Waited and served customers with dine in orders
  • Maximized customer service by training staff, overseeing operations and resolving issues
  • Refilled and rotated items on shelves to maintain well stocked inventory
  • Collected credit card, cash and gift certificate from customers and made proper change for cash transactions
  • Managed opening and closing duties regularly

Education

High School Diploma -

Amanda Clearcreek
05.2019

Skills

  • Microsoft Office
  • Payment Processing
  • Cash Register Operations
  • Telephone Skills
  • Customer Service
  • Stocking skills
  • Strong work ethic
  • Listening skills
  • Excellent communication
  • Reporting and documentation
  • Program follow-up and assessment

Timeline

Service Advisor

Ricart Mitsubishi
08.2022 - Current

Cashier/Morning stocker/ Customer service desk

Menards
01.2020 - 08.2022

Cashier/Server

Tommy Wayne’s Pizza Shop
05.2018 - 01.2020

High School Diploma -

Amanda Clearcreek

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Caitlyn Bausum