Caitlyn Blair
Pikeville,Kentucky
Summary
Dynamic customer service professional with a proven track record at Harris Teeter, excelling in complaint handling and customer relations. Recognized for enhancing customer satisfaction through effective problem-solving and empathetic communication. Skilled in processing refunds and managing records, while training new staff to uphold service excellence in high-pressure environments.
Overview
6
6
years of professional experience
Work History
Customer Service Clerk
Harris Teeter
06.2009 - 05.2015
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Kept front check out area clean and organized for efficient service.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Issued receipts and processed refunds, credits, or exchanges.
- Resolved escalated customer complaints with empathy and professionalism, ensuring satisfactory resolutions.
- Assisted in training new customer service clerks, sharing best practices and providing guidance as needed.
- Balanced multiple tasks simultaneously while maintaining composure under pressure during peak hours or challenging situations.
Education
High School Diploma -
Liberty High School
Bealeton, VA06-2008
Skills
- Customer service excellence
- Complaint handling
- Product knowledge
- Records management
- Refunds processing
- Money handling
- Verbal and written communication
- Active listening
- Customer relations
Timeline
Customer Service Clerk
Harris Teeter
06.2009 - 05.2015
High School Diploma -
Liberty High School