Summary
Overview
Work History
Education
Skills
Timeline
Generic

Caitlyn Blancas

Clovis,CA

Summary

Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences. Dependable and organized to provide readiness. Driven by high standards to ensure greater outcomes.

Overview

7
7
years of professional experience

Work History

Customer Service Host

Walmart
07.2023 - Current
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.
  • Reduced process inconsistencies and effectively trained team members on best practices and protocols.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Proactively sought opportunities for personal growth within the role through continuous learning initiatives.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
  • Managed returns and exchanges efficiently, ensuring customer satisfaction while adhering to store policies.
  • Handled escalated customer issues professionally, working diligently to find solutions that satisfied both parties involved.
  • Coordinated with cashiers to ensure seamless transitions between traditional checkout lanes and self-checkout stations during peak hours.
  • Assisted in loss prevention efforts by observing customer behavior and reporting suspicious activities to store management or security personnel when needed.
  • Assisted customers with technical issues, ensuring smooth operation of the self-checkout machines and timely resolution of problems.

Fulfillment Expert Team Member

Target
07.2021 - 02.2023
  • Enhanced customer satisfaction with timely processing and shipping of orders, ensuring prompt delivery to clients.
  • Facilitated strong communication between the fulfillment department and other company departments, ensuring seamless collaboration in support of overall business objectives.
  • Examined outgoing shipments to check accuracy and identify damages and quality standards.
  • Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
  • Improved order accuracy by meticulously reviewing and verifying customer information and product specifications.
  • Loaded packages in delivery trucks to assist with physical delivery of products to customers.
  • Received and reviewed new orders, located requested merchandise, and promptly initiated processing.
  • Orchestrated effective materials management with strong stock rotation strategies, new order placements and shipping inspections.
  • Moved pallets to and from trucks and around warehouse to stay on top of demanding schedules.


Concessionist

Clovis 8 Movies
05.2019 - 04.2021
  • Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
  • Delivered outstanding customer service by promptly addressing questions or concerns regarding menu items, prices, or ingredients.
  • Used cash register to tender change and process cash and credit card payments.
  • Utilized strong communication skills to effectively interact with colleagues, supervisors, and customers, fostering a positive work environment.
  • Assisted in the training of new concession staff, contributing to a cohesive team environment.

Customer Service Representative

AMB Sports Photography
01.2018 - 03.2020
  • Cross-trained and provided backup support for organizational leadership.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Investigated and resolved accounting, service and delivery concerns.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Demonstrated creativity and resourcefulness through the development of innovative solutions.

Education

High School Diploma -

Clovis East High School
06.2020

Skills

  • Customer Service
  • Adaptability
  • Time Management
  • Problem Resolution
  • Staff education and training
  • Persistent
  • Active Listening
  • Precision
  • Teamwork and Collaboration
  • Planning with Execution
  • Multitasking
  • Coaching and Mentoring

Timeline

Customer Service Host

Walmart
07.2023 - Current

Fulfillment Expert Team Member

Target
07.2021 - 02.2023

Concessionist

Clovis 8 Movies
05.2019 - 04.2021

Customer Service Representative

AMB Sports Photography
01.2018 - 03.2020

High School Diploma -

Clovis East High School

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Caitlyn Blancas