Caitlyn Boatwright
Bowie,MD
Summary
Very versatile worker and is able to adapt to any kind of work environment. Professional case support specialist with robust background in client assistance and administrative tasks. Skilled in managing caseloads, coordinating services, and maintaining accurate records. Strong focus on team collaboration and adaptability, ensuring seamless support under changing conditions. Known for effective communication, problem-solving, and commitment to achieving results. Has worked with clients from many different backgrounds and really picked up on how to access client behavior and interact accordingly. Has also work as a team member at Joy For Life LLC Chic-fil-a and is a professional team-oriented worker with consistent record of supporting operational goals and achieving results. Adept at fostering strong team collaboration and adapting to changing needs efficiently. Known for reliability and proactive approach, leveraging effective communication and problem-solving skills.
Overview
3
3
years of professional experience
Work History
Team Member
Joy For Life LLC DBA Chic-fil-a
11.2022 - Current
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all positions quickly to maximize performance.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Addressed and resolved customer complaints in polite and professional manner.
- Assisted customers in selecting merchandise best suited to needs.
- Improved customer satisfaction by quickly helping each person find desired items.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately
Case Aide
Lutheran Social Services National Capital Area
09.2024 - 06.2025
- Coordinated transportation arrangements for clients when needed to ensure seamless access to vital services.
- Maintained up-to-date client records, ensuring accurate and timely reporting of progress and outcomes.
- Conducted thorough assessments to identify client needs, prioritizing interventions and services accordingly.
- Assisted clients in navigating complex social service systems while advocating for their needs at various levels.
- Developed strong rapport with clients by demonstrating empathy, active listening, and effective communication skills.
- Contributed to program evaluation efforts through data collection, analysis, and presentation of findings to stakeholders.
- Engaged in ongoing professional development opportunities to stay current on best practices within the field of case management.
- Assisted case managers with coordinating necessary resources, resulting in timely service provision.
- Prepared comprehensive reports on case activities for supervisor review and analysis.
- Facilitated communication between clients and other service providers.
Education
Bowie High
Bowie, MDSkills
- Service excellence
- Positive Attitude
- Attention to detail
- Cleaning
- Flexible schedule
- Workplace safety
- Organizing work stations
- Task prioritization
- Effective team collaboration
- Strategic issue analysis
- Effective relationship management
- Professional boundaries
- Case planning
- Records management
- Program eligibility
- Referrals
- Communication
- Client assessment
- Multitasking
- Organizational skills
- Professionalism
- De-escalation techniques
- Life skills development
- Integrity and honesty
- Physical fitness
- Multicultural sensitivity
- Front desk management
- Incident management
- Investigation procedures
- Survival skills
Timeline
Case Aide
Lutheran Social Services National Capital Area
09.2024 - 06.2025
Team Member
Joy For Life LLC DBA Chic-fil-a
11.2022 - Current
Bowie High
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