Caitlyn Breen
Plymouth,MA
Summary
Dedicated 911 Dispatcher with extensive experience dispatching Police, Fire and EMS. Proven track record in enhancing operational efficiency and training staff. Skilled in active listening and critical thinking, ensuring timely assistance and effective communication during emergencies. Helps first responders coordinate emergency actions and support local community.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Emergency Communications Officer
Plymouth County Sheriff's Department
06.2023 - Current
- Monitored emergency communications channels to ensure timely and accurate information dissemination.
- Coordinated response efforts among law enforcement, fire, and medical personnel during critical incidents.
- Conducted training for new staff on emergency protocols and communication systems procedures.
- Implemented process improvements to enhance operational efficiency in emergency response workflows.
- Managed non-emergency calls effectively by directing them to appropriate channels for resolution and assistance.
- Consistently adhered to established protocols while handling sensitive information, maintaining confidentiality at all times.
- Handled multiple emergency calls simultaneously, ensuring timely assistance for all callers in need.
- Collaborated with other agencies, such as police and fire departments, to coordinate a seamless response to various incidents.
- Routed calls to police, fire, and ambulance service to meet individual call needs.
Police Communications Dispatcher
Town Of Plymouth
04.2019 - 07.2023
- Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
- Applied interpersonal skills in neutralizing hostile and emotionally charged situations.
- Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
- Automated document flow by ensuring logbooks and fire, accident, and emergency reports were maintained with 100% accuracy.
- Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
- Questioned callers to determine nature of problems and locations to direct type of response needed.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
- Routed calls to police, fire, and ambulance service to meet individual call needs.
- Assisted callers in emergency situations with appropriate information and support.
- Worked flexible hours across night, weekend and holiday shifts.
- Identified issues, analyzed information and provided solutions to problems.
911 Communications Supervisor
Fallon Ambulance
07.2017 - 07.2022
- Communicated pre-arrival instructions to emergency medical personnel, helping first responders deliver appropriate care and support to individuals.
- Managed public safety emergency units according to established procedures and policies using computerized dispatch system.
- Directed work, training, coaching, discipline and performance evaluation of emergency dispatch team.
- Operated emergency response systems to update and retrieve up-to-date information for first responders.
- Assisted callers in emergency situations with appropriate information and support.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
- Maintained contact with field units, accounted for location and status, tracked records of field calls and verified safety of field team members.
- Assessed and prioritized emergency situations and assigned resources using sound, independent judgment.
- Worked well in the team setting, providing support and guidance.
Medical Scribe
South Shore Orthopedics
09.2011 - 04.2017
- Transcribed sensitive documents with complete confidentiality.
- Verified medical terminology and codes to deliver accurate and up-to-date information.
- Provided customer service to assist clients with questions and concerns regarding medical transcription.
- Handled multiple projects simultaneously, providing clients with prompt and high-quality service.
- Stayed on top of current patient loads to facilitate efficient and organized workflow.
- Communicated with healthcare providers to clarify information and resolve issues.
- Maintained accurate and complete medical records to comply with regulations and standards.
- Gathered patient charts to prepare for upcoming appointments and maintain organization.
- Collaborated with team members to share knowledge and keep workflow moving smoothly.
- Oversaw calendar to schedule follow-up visits and tests for patients.
- Demonstrated confidentiality in dealing with sensitive information or records to comply with HIPAA guidelines and regulations.
Education
Certified Medical Assistant -
American Career Institute
Braintree06.2011
Emergency Medical Technician-Basic -
AMR Academy
Natick, MA07.2006
High School Diploma -
Marshfield High School
Marshfield, MA06.2004
Skills
- Communications Support
- Basic Life Support Knowledge
- Law Enforcement Information Databases
- Dispatch First Responders
- Emergency Situations
- Computer-Aided Dispatching
- Dispatching Procedures
- Caller Engagement
- Critical Thinking
- Active Listening
- Medical Emergency Response
- Prioritizing Effectively
- Assess Needs
- Fire alarm monitoring
Accomplishments
Plymouth Police Department Lifesaving Award
Commendation from Governor Charlie Baker
Massachusetts Police Association Lifesaving Medal
Certification
- PST - Public Safety Telecommunicator
- EMD - Emergency Medical Dispatch
- Completed State 911 Course
- CJIS
- CPR- American Heart Association
- Emergency Medical Technician- Basic
Timeline
Emergency Communications Officer
Plymouth County Sheriff's Department
06.2023 - Current
Police Communications Dispatcher
Town Of Plymouth
04.2019 - 07.2023
911 Communications Supervisor
Fallon Ambulance
07.2017 - 07.2022
Medical Scribe
South Shore Orthopedics
09.2011 - 04.2017
Certified Medical Assistant -
American Career Institute
Emergency Medical Technician-Basic -
AMR Academy
High School Diploma -
Marshfield High School
Similar Profiles
David J DolabanyDavid J Dolabany
Captain of Firearms Division at Plymouth County Sheriff's OfficeCaptain of Firearms Division at Plymouth County Sheriff's Office
Scott PetersenScott Petersen
Intern at Plymouth County Sheriff's OfficeIntern at Plymouth County Sheriff's Office
Sara PicarielloSara Picariello
911 Dispatcher at Plymouth County Sheriffs Department911 Dispatcher at Plymouth County Sheriffs Department
Ruby BlackwellRuby Blackwell
Resident Care Assistant at Stafford Hill Assisted LivingResident Care Assistant at Stafford Hill Assisted Living
Madison LewisMadison Lewis
Assistant Director of Environmental Services at Crothall Healthcare - Cape Cod HealthcareAssistant Director of Environmental Services at Crothall Healthcare - Cape Cod Healthcare