Caitlyn Brock
Diana,TX
Summary
Dedicated and adaptable professional with a proactive attitude. Demonstrates the ability to learn quickly and known for a strong work ethic and effective communication skills. Seeks to contribute to a dynamic team and support organizational goals.
Overview
7
7
years of professional experience
Work History
Seasonal Customer Support Member
Smallwood Home
09.2024 - 12.2024
- Provided assistance to customers, ensuring resolutions to inquiries and issues.
- Enhanced user experience by addressing and solving technical problems.
- Facilitated smooth operation of support desk, managing multiple requests simultaneously.
- Assisted clients with troubleshooting, leading to improved satisfaction.
- Delivered excellent support to maintain high levels of customer retention.
- Handled customer inquiries with professionalism, leading to increased loyalty.
- Improved service quality by collaborating with team members on complex cases.
- Cross-trained in both specialties for customer relations.
Telemetry Monitor Technician
Christus Good Shepherd Medical Center
10.2022 - 12.2023
- Utilized computer applications such as electronic health records systems for documenting patient information.
- Assisted physicians with interpretation of EKGs during diagnostic tests or procedures.
- Adhered strictly to hospital policies regarding infection control practices within the unit.
- Ensured that all necessary documentation was completed accurately and timely according to departmental policies.
- Reviewed ECG tracing strips for accuracy before submitting them for physician review.
- Maintained a clean work environment by following established protocols for cleaning equipment after use.
- Conducted regular rounds to check the status of patients on telemetry units.
- Managed multiple patients simultaneously with different levels of acuity and severity.
- Continuously updated job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
- Monitored cardiac rhythms, analyzed data, and reported findings to medical staff.
Telemetry Monitor Technician
Longview Regional Medical Center
07.2022 - 10.2022
- Utilized computer applications such as electronic health records systems for documenting patient information.
- Adhered strictly to hospital policies regarding infection control practices within the unit.
- Ensured that all necessary documentation was completed accurately and timely according to departmental policies.
- Reviewed ECG tracing strips for accuracy before submitting them for physician review.
- Managed multiple patients simultaneously with different levels of acuity and severity.
- Maintained accurate records of patient care activities such as medication administration, treatments, procedures.
Life Skills Teacher
New Diana Independent School District
08.2020 - 08.2021
- Assessed student progress using various assessment tools such as quizzes, exams or portfolios in order to measure growth over time.
- Monitored student behavior both inside and outside of class in order to identify any potential risks before they escalate.
- Developed and implemented curriculum to teach life skills such as budgeting, communication, problem-solving and decision-making.
- Adapted instructional material based on each student's individual needs so that everyone could have access to quality education regardless of ability level.
- Collaborated with school counselors, administrators, parents and other staff members to ensure an effective learning environment for all students.
- Assisted students with developing self-awareness and understanding of how their emotions affect their daily lives.
- Organized field trips to expose students to real world scenarios that would require them to practice their newly acquired life skills.
- Provided individualized support for those struggling with social or emotional problems, helping them develop strategies for dealing with these issues.
- Established clear expectations for student conduct while also providing consistent feedback on their successes or failures.
- Utilized positive reinforcement techniques when working with challenging behaviors in order to promote a safe learning atmosphere within the classroom.
- Created lesson plans designed to introduce basic life skills such as time management, organization and goal setting.
- Instructed classes on topics related to health and wellness including nutrition, exercise, stress relief techniques and sleep hygiene.
- Encouraged students to take responsibility for their actions by demonstrating the importance of accountability through role playing activities.
- Provided guidance regarding college preparation processes like scholarship applications, financial aid forms or standardized testing materials.
Case Manager
Community Healthcore-RcRc
07.2017 - 01.2020
- Assisted with applications for government benefits such as Medicaid or Social Security Disability Insurance.
- Compiled reports on cases and submitted them to supervisors as required.
- Facilitated communication between clients, families, caregivers, social services and other agencies to ensure client needs were met.
- Supported family members by providing information on local support groups.
- Collaborated with other service providers to ensure continuity of care for clients.
- Conducted home visits to assess the safety of living environments for clients.
- Assessed clients' needs, developed service plans and monitored progress towards goals.
- Monitored client progress through regular follow-up contacts.
Education
Bachelor of Science - Sociology
East Texas Baptist University
Marshall, TX05-2017
High School Diploma -
Venus High School
Venus, TX06-2014
Skills
- Medical terminology proficiency
- Conflict resolution abilities
- Data analysis abilities
- Stress management techniques
- Basic Life Support
- HIPAA Compliance
- Customer support
- Technical support
- Problem solving
- Communication skills
- Time management
- Team collaboration
- Conflict resolution
- Product knowledge
- Service delivery
- Attention to detail
- Data entry
- System navigation
- Multitasking ability
- Client interaction
- Email management
- Phone communication
- Issue escalation
- Call handling
- Service improvement
- Process adherence
- Feedback collection
- Customer education
- Workflow management
- Helpdesk operations
- Quality assurance
- Customer engagement
- Troubleshooting skills
Contact
Diana, TX 75640
References
- Sandra Zook, Auto Damage Authority Consultant (Allstate), (903) 424-2084
- Lauren Nolan, Loyalty Day-Shift Manager (Smallwood Home), lnolan@smallwoodhome.com
- Collier Szydloski, General Manager (Lakeview Baptist Encampment), (903) 918-9151
Timeline
Seasonal Customer Support Member
Smallwood Home
09.2024 - 12.2024
Telemetry Monitor Technician
Christus Good Shepherd Medical Center
10.2022 - 12.2023
Telemetry Monitor Technician
Longview Regional Medical Center
07.2022 - 10.2022
Life Skills Teacher
New Diana Independent School District
08.2020 - 08.2021
Case Manager
Community Healthcore-RcRc
07.2017 - 01.2020
Bachelor of Science - Sociology
East Texas Baptist University
High School Diploma -
Venus High School
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