Caitlyn Brown
Chatsworth,US
Summary
Professional with a reputation for enthralling customers through effective communication and active listening. Dedicated to providing exceptional service and a desire to work with people from all walks of life. Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements. Customer service MS Office Communications Relationship development Payment processing Customer interaction Organization Team building Sales goal setting
Overview
11
11
years of professional experience
Work History
Customer Service and Sales Specialist
Craffiti
04.2023 - 08.2023
- Engaged customers in friendly, professional dialogue to determine needs.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Developed trusting relationships with customers by making personal connections.
Mobile Sales Associate
T-Mobile
04.2021 - 06.2021
- Explained latest promotions, sales incentives and offerings to promote savings and drive sales.
- Developed long-term relationships with repeat customers through building credibility in product expertise and personal integrity in salesmanship.
Customer Service Representative
Controlled Products
10.2020 - 04.2021
- Answered customer calls promptly to avoid long wait times on hold
- Kept customers happy by implementing forward-thinking strategies that focused on meeting their needs and resolving their concerns
- Made certain that clients received excellent service in order to not only maintain, but also to expand, their relationships for future business opportunities
- Communicate with customers over the phone or in person to provide product or service information, take or enter orders, cancel accounts, or obtain information about complaints.
Rug Labeler, Mohawk Antioch
10.2019 - 01.2020
- Inspected rugs as they came out of production
- Folded and tagged rugs per customer order
- Completed large quantities as requested by supervisor.
Customer Service Representative
Kinetic by Windstream Retail Store
03.2019 - 07.2019
- Used a consultative sales approach to understand customer needs and make relevant recommendations
- Provided a superior customer experience in order to build a loyal customer base
- Answered customer calls promptly to avoid long wait times on hold.
Creeler
Shaw Industries
05.2016 - 01.2017
- Worked and maintained a large creel rack
- Kept a clean and save environment to better production rates
- Hung yarn by lot number and color codes.
Deli Clerk
Ingles Market
06.2012 - 01.2016
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and the company
- Opened new inventory and rotated stock by dates to maintain freshness
- Meticulously prepared orders by slicing, weighing, and packaging cheeses and meats, and I calculated prices accurately
- Currently attending GNTC for my Assoicates in Business Management with Specialization in Human Resources.
Education
Certificate - Technical Mangement Specialist
GNTC
Dalton, GA05.2023
Certificate - Supervisor/ Management Specialist
GNTC
Dalton, GA04.2023
Administrative Support Assistant - Certificate -
Georgia Northwestern Technical College
Calhoun, GA01.2022
Microsoft Word Application Professional - Certificate -
Georgia Northwestern Technical College
Calhoun, GA01.2022
Human Resources Management Specialist - Certificate -
Georgia Northwestern Technical College
Calhoun, GA01.2021
Skills
- Customer Service
- Conflict Resolution
- Critical Thinking
- Computer Skills
- Friendly, Positive Attitude
Additional Information
- I am a goal oriented person. I personally push myself to always do better. Active listener and compassionate. I am not looking just for another job. I am looking for somewhere I can eventually grow old and retire in. I am looking for my work family to grow and be successful with!
Timeline
Customer Service and Sales Specialist
Craffiti
04.2023 - 08.2023
Mobile Sales Associate
T-Mobile
04.2021 - 06.2021
Customer Service Representative
Controlled Products
10.2020 - 04.2021
Rug Labeler, Mohawk Antioch
10.2019 - 01.2020
Customer Service Representative
Kinetic by Windstream Retail Store
03.2019 - 07.2019
Creeler
Shaw Industries
05.2016 - 01.2017
Deli Clerk
Ingles Market
06.2012 - 01.2016
Certificate - Technical Mangement Specialist
GNTC
Certificate - Supervisor/ Management Specialist
GNTC
Administrative Support Assistant - Certificate -
Georgia Northwestern Technical College
Microsoft Word Application Professional - Certificate -
Georgia Northwestern Technical College
Human Resources Management Specialist - Certificate -
Georgia Northwestern Technical College
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