Summary
Overview
Work History
Education
Skills
Affiliations
References
Certification
Timeline
Generic

Caitlyn Bruner

Elizabeth City,NC

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Front Desk Supervisor

M. T Curry Pediatrics
Chesapeake, VA
04.2021 - Current
  • Monitored the front desk staff to ensure proper customer service was provided.
  • Performed administrative tasks such as filing documents, answering phone calls and emails.
  • Greeted and welcomed patients in a friendly, professional manner.
  • Scheduling all upcoming appointments for patients.
  • Sending medical records when needed
  • Scanning proper documents into patient's charts
  • Reply to important provider messages in a timely manner.
  • Request any specialty notes needed for patients

Front Office Specialist

Velocity Urgent Care
Suffolk, VA
03.2018 - 08.2020
  • Performed clerical tasks such as copying, faxing and calling patients, outside offices and insurance companies.
  • Operated office equipment such as computers, printers, copiers, scanners.
  • Processed payments accurately and efficiently.
  • Monitored incoming emails, faxes and mail ensuring timely response or forwarding to appropriate personnel.
  • Scheduled appointments for clients according to established procedures.
  • Answered telephone calls, responded to inquiries and provided information regarding services.
  • Maintained cleanliness of front desk area by organizing materials on a regular basis.
  • Handed out forms to complete or update and put newest information into computer database.
  • Greeted incoming patients, completed registration procedures and checked each into system.
  • Resolved customer complaints promptly and courteously.
  • Answered office phone and emails to schedule appointments, answer questions and document information.
  • Welcomed large volume of guests and improved overall customer service.

Salon Coordinator

Xpressions Hair Salon
Chesapeake, VA
01.2012 - 03.2018
  • Checked members and guests in promptly for appointments.
  • Provided administrative support to the salon team, including scheduling appointments and managing customer records.
  • Performed cash handling duties such as accepting payments, issuing receipts, and balancing cash drawers at the end of each shift.
  • Greeted customers and provided them with salon services information.
  • Supervised waiting area to maintain cleanliness and welcoming atmosphere.
  • Answered incoming calls promptly and effectively routed them to appropriate personnel.
  • Ensured efficient communication between stylists and clients regarding their specific requirements.
  • Organized inventory of supplies needed for daily operations of the salon.

Waitress/Restaurant Hostess

Shoney's Restaurant
Virginia Beach, VA
12.2010 - 01.2012
  • Greeted customers and provided menus.
  • Provided excellent customer service by addressing any complaints or concerns promptly.
  • Replenished beverages when necessary.
  • Assisted in seating guests at tables or booths.
  • Bussed tables as needed during peak hours.
  • Maintained clean and organized dining area for optimal guest experience.
  • Handled cash transactions and operated POS system accurately.
  • Assisted in training new waitstaff to uphold restaurant standards.
  • Communicated with kitchen staff to stay updated on item availability and customer wait times.
  • Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
  • Presented food and beverages to guests at tables.
  • Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
  • Checked back with customers throughout meal service to ensure satisfaction.
  • Communicated daily specials to customers.
  • Developed positive relationships with regular customers through friendly conversation.
  • Filled condiments and napkin containers during slack periods.

Education

High School Diploma -

Deep Creek High School
Chesapeake, VA
06-2008

Skills

  • Administrative Skills
  • Multi-line telephone skills
  • Building Relationships
  • Appointment Scheduling
  • Organization skills

Affiliations

  • Photography
  • Nursery Director at Kingdom Life Chesapeake
  • Love spending time with family and friends
  • Traveling with my husband

References

  • Danielle Taylor (276) 233-9935
  • Elizabeth Everette (757) 334-0687
  • Kayla Minnick (757)719-0875
  • Shakira Hill-Robinson (717) 608-8268
  • Kristin Adams (757) 995-6061

Certification

  • CPR certification 10/2022

Timeline

Front Desk Supervisor

M. T Curry Pediatrics
04.2021 - Current

Front Office Specialist

Velocity Urgent Care
03.2018 - 08.2020

Salon Coordinator

Xpressions Hair Salon
01.2012 - 03.2018

Waitress/Restaurant Hostess

Shoney's Restaurant
12.2010 - 01.2012

High School Diploma -

Deep Creek High School

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Caitlyn Bruner