Caitlyn T. Canon
Nashville,TN
Summary
Dynamic professional with a proven track record at Ritz-Carlton, excelling in guest relations and event planning. Recognized for building lasting client relationships and achieving high satisfaction rates. Proficient in CRM systems and effective communication, consistently exceeding expectations and driving client retention through tailored service and strategic problem-solving.
Overview
10
10
years of professional experience
Work History
Chief Concierge
Ritz-Carlton
Greensboro, GA
03.2023 - 07.2024
- Facilitated and organized all things associated with the stay for clients.
- Arranged itineraries for family stays, company events, and celebrations.
- Coordinated with almost all departments internally on a daily basis for both large and small requests for guests.
- Manage and exceed the expectations of clientele, ensuring a gold standard of service from the beginning to the end of the stay.
- Built and maintained lasting relationships with guests for a high likelihood of return, creating lifelong guests for the brand.
- Worked in tandem with both the Finance and Sales departments, contributing to the company's profitability.
Mortage Loan Officer
Mr. Cooper
Scottsdale, AZ
06.2020 - 08.2022
- Utilization of training resources and knowledge of the current marketplace to provide high level of expertise to contending clients.
- Advised borrowers of best suited options, tailored each loan to specifications, goals, anticipatory needs of clients.
- Cultivated and maintained successful relationships with borrowers from origination to funding.
- Execution of daily, weekly, and monthly metrics.
Inside Sales Specialist
Carshield
04.2018 - 08.2019
- Managed 30-40 calls, emails, and inquiries on a daily basis.
- Recognized for exemplary performance in exceeding monthly and quarterly requirements.
- Frequently earned highest closing percentage on team of 15 colleagues.
- Initiated and maintained rapport and account relationships through strong interpersonal and communication skills, gaining trust and cultivating sustainable future business.
- Innate ability to gain firm understanding and anticipation of customer needs.
- Qualify buyers and insure implementation of best possible contract for customer.
- Close deals successfully by overcoming objections, asking for sales, negotiating price, explaining provisions, and terms of contract.
- Vast knowledge of industry regulations and laws at local, state, and federal levels.
- Maintained well-organized records of account activity and key information to provide manager with a detailed weekly report.
- Completed trainings and professional development courses to enhance industry and product knowledge.
Account Manager (Sales)
Litigation Legal Insight
03.2017 - 03.2018
- Forging trusted relationships in connecting highly esteemed forensics experts with client base, in both pre-litigated and litigated cases.
- Created and presented MCLA's for review and consideration of attorneys, and all prospective clients, aiding in their fulfillment of the annual minimal requirement enforced by the National Bar Association.
- Surpassed KPI's consistently at weekly reviews.
- Selected to represent the company at special events and unique programs due to superior sales, client feedback, and client requests.
- Extensive knowledge of fields within database of experts, ranging from Medical to Real Estate, Business Law, Engineering, Construction, Product Liability, and Environmental law.
Director, Fashion Account Management
Reedeux Media
08.2016 - 08.2017
- Forging and nurturing relationships with each client and account.
- Served as main point of contact/liaison between customer accounts to other departments, collaborating with product development, sales, and marketing.
- Facilitate strategic partnerships with prospective investors.
- Worked alongside VP level diligence teams to implement custom infrastructure of contracts/LOI's.
- Maintained extensive knowledge of overall industry sector, growth projection, and customer profiles.
Medical Sales Representative
Genesis Pharmacy and Gene ID
09.2014 - 08.2016
- Assisted in marketing strategies and presentations internally.
- Quarterly Presentations within the medical community promoting expertise of services.
- Daily development of new target routes, setting up luncheons with clinicians.
- Provided crucial knowledge, clinical data, and all necessary resources to physicians in a timely manner.
- Continued to break new accounts, nurturing relationships with providers and office staff alike.
Education
Bachelor of Business Administration - Marketing
University of Missouri
St. Louis01.2014
Skills
- Microsoft Office
- Word
- Excel
- Outlook
- PowerPoint
- Photoshop
- Portal and Pocket Exchange
- CRM systems
- Salesforce
- Pipedrive
- Zoho
- Guest relations
- Event planning
- Client retention
- Sales collaboration
- Itinerary management
- Problem solving
- Effective communication
- Attention to detail
- Conflict resolution
Hobbies and Interests
- Ballroom Dance
- Philanthropy
- Volunteering at The Crossing (Church) - Kid's Ministry Small Group Leader
- Travel
Awards And Accolades
Forensics Speech and Debate Semi-Finalist at National Collegiate Conference advanced proactively establish
Timeline
Chief Concierge
Ritz-Carlton
03.2023 - 07.2024
Mortage Loan Officer
Mr. Cooper
06.2020 - 08.2022
Inside Sales Specialist
Carshield
04.2018 - 08.2019
Account Manager (Sales)
Litigation Legal Insight
03.2017 - 03.2018
Director, Fashion Account Management
Reedeux Media
08.2016 - 08.2017
Medical Sales Representative
Genesis Pharmacy and Gene ID
09.2014 - 08.2016
Bachelor of Business Administration - Marketing
University of Missouri
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