Caitlyn Carlino
Middletown,CT
Summary
Motivated individual equipped with excellent communication skills, strong problem solving abilities, and willingness to learn. Passionate about helping others succeed with a proven track record in developing successful mentoring relationships. Poised to contribute to team success to achieve positive results. Ready to tackle challenges and advance organizational objectives with dedication and enthusiasm.
Overview
12
12
years of professional experience
Work History
Site Supervisor
Oak Hill
11.2024 - Current
- Ensures services meet individuals’ needs; coordinates and participates in all individual related meetings; ensures that program operations comply with state and federal regulations, Oak Hill policies and procedures, and with health and safety regulations.
- Ensures that the locations’ physical environment meets required regulations, including a clean, safe, and homelike atmosphere; supports the process for all contractual agreements, including Department of Developmental Disabilities (DDS) and Oak Hill policies and procedures.
- In collaboration with the Residential Director, manages all aspects of the day-to-day operations in the assigned location.
- Monitors medical and health needs, in collaboration with the assigned agency nurse.
- Provides guidance, supervisory oversight, and support to direct care staff.
Direct Support Manager
Mosaic
08.2024 - 11.2024
- Demonstrates and trains staff to interact with persons in service in an emotionally supportive and therapeutic manner.
- Manages and coordinates the implementation of the program plan for each person in service.
- Manages and maintains the medical, programmatic, and social files to include accurate electronic documentation.
- Monitors the safety of people served by ensuring that living environments and program activities are in compliance with all regulatory requirements and accreditation standards.
- Schedules and supervises direct support staff to effectively operate the assigned program.
Residential Supervisor
Newport Academy
04.2022 - 08.2024
- Acts as direct point of contact for parents regarding programming concerns, questions, and updates.
- Attends weekly Treatment Team Meetings and shares weekly action plans and information pertaining to clients with Care Coordinators.
- Observes and provides regular coaching, feedback, and training to each CC under my supervision.
- Supports CCs on the floor with escalations or other situations as needed. Takes initiative to provide crisis management / interventions and milieu support for both client and staff needs.
- Works with Residential Manager and Director on weekly program schedule.
Care Coordinator
Newport Academy
06.2021 - 04.2022
- Facilitates residential daily schedule including participating in and providing support to clients in activities such as chores, deep clean of designated spaces, events, groups, laundry service, and meal service.
- Practices compliance with all assigned checklist assignments, documentation, policies, record keeping requirements, and any other assigned duties.
- Provides transportation to clients for community meetings and outings in company vehicles in a legal and safe manner.
- Remains current and up to date on all certifications and trainings required to maintain employment with Newport Academy.
- Responsible for being aware of where all assigned clients are and what clients are doing at all times.
Clinical Case Manager
Gilead Community Services, Inc.
01.2020 - 01.2021
- Carries an individual caseload of no more than fifteen clients.
- Carries out all phases of clinical services, including intake, engagement, assessment, treatment planning, continued services, transitioning, and discharge processes.
- Provides clinical knowledge regarding prolonged and severe mental health and substance abuse disorders.
- Provides competent recovery-oriented clinical case management services.
- Supports an effective program by implementing best practice models of care, daily functions, and desired clinical services as required by contractual and regulatory bodies.
Wait Staff
Elim Park Place
07.2018 - 01.2020
- Cultivates warm relationships with regular customers.
- Follows health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Maintains clean and organized dining areas to uphold restaurant hygiene standards.
- Resolves customer complaints promptly and professionally to maintain positive reputation.
- Serves food and beverages promptly with focused attention to customer needs.
Note-Taker
Emmanuel College
01.2019 - 12.2019
- Attends classes regularly and is on time.
- Delivers notes, via email, within 24 hours to both the assigned student and Disability Support Services.
- Demonstrates strong note-taking skills.
- Transcribes notes in typed format.
Intern
Gilead Community Services, Inc.
05.2019 - 08.2019
- Assists Gilead employees in becoming more comfortable posting on and using the company's social media.
- Assists Gilead employees in building LinkedIn profiles for themselves.
- Enhances Gilead's social media platform, primarily via the company's Facebook account.
- Runs a ten-week group for clients at Gilead's Social Rehabilitation Center focused on memory enhancement and retention.
- Spends time with Gilead's clients every Wednesday at the Social Rehabilitation Center.
Childcare Provider
Mr. & Mrs. Wium
01.2013 - 05.2017
- Communicates with children's parents or guardians about daily activities, behaviors, and related issues.
- Implements daily routines and activities to stimulate and engage children.
- Instructs children in health and personal habits, such as eating, resting, and toilet habits.
- Observes and monitors children's play activities to verify safety and wellbeing.
- Supports children's emotional and social development.
Education
Bachelor of Arts - Counseling & Health Psychology
Emmanuel College
Boston, MA12.2019
Skills
- Administrative Duties
- Campus Safety
- Client Supervision & Support
- Crisis Prevention Intervention
- Customer Service
- Direct Care Staff Oversight
- Emergency Situations
- Leadership
- Microsoft Office
- Problem Solving
Timeline
Site Supervisor
Oak Hill
11.2024 - Current
Direct Support Manager
Mosaic
08.2024 - 11.2024
Residential Supervisor
Newport Academy
04.2022 - 08.2024
Care Coordinator
Newport Academy
06.2021 - 04.2022
Clinical Case Manager
Gilead Community Services, Inc.
01.2020 - 01.2021
Intern
Gilead Community Services, Inc.
05.2019 - 08.2019
Note-Taker
Emmanuel College
01.2019 - 12.2019
Wait Staff
Elim Park Place
07.2018 - 01.2020
Childcare Provider
Mr. & Mrs. Wium
01.2013 - 05.2017
Bachelor of Arts - Counseling & Health Psychology
Emmanuel College
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