Caitlyn Carrington
Pine,CO
Summary
Accomplished in elevating customer experiences and enhancing team performance, leveraged strategic planning and relationship building at Disco Cowboy Vintage to significantly boost client satisfaction and repeat business. Expertise in staff management and customer service, honed across diverse roles, notably improved operational efficiency and profitability. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
10
10
years of professional experience
Work History
Self Employed, Vintage Clothing Owner
Disco Cowboy Vintage
2019.05 - 2024.03
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Implemented marketing strategies to increase brand awareness and attract new customers.
Sales Associate
All Seasons Rent All
2020.05 - 2021.10
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Sales Associate Manager
Boss Vintage
2017.07 - 2020.02
- Managed a team of sales associates, providing guidance and support to improve overall performance.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Organized product displays to attract potential buyers and increase sales conversions.
- Enhanced store presentation by optimizing store layout, visual merchandising, and promotional materials.
- Maintained accurate records of all transactions, inventory movements, customer interactions allowing for data-driven decision-making and improved operational efficiency.
- Developed client rapport for better customer satisfaction and repeat business.
Concessions Cashier
Mayan Theatre
2017.04 - 2018.11
- Improved customer satisfaction by providing efficient and friendly service at the concession stand.
- Provided exceptional customer service by addressing concerns promptly and professionally.
- Responded to customer complaints to help resolve issues.
- Operated POS systems proficiently for accurate order processing and payment collection.
- Supported team members with various needs depending on customer influx and demand.
- Consistently provided friendly service to promote better customer engagement.
- Maintained clean, organized workspace according to operational standards.
- Served drinks and snacks to patrons, maintaining professionalism, and supporting individual needs.
- Handled cash and processed payments, sorting bills, and maintaining records of transactions.
- Communicated stand offerings and answered guest questions regarding orders.
- Collaborated with team members to ensure smooth operations during high-volume periods.
- Prepared quality products while maintaining proper food safety practices, portion control, and presentation within service goal times.
- Immediately informed supervisors when equipment was not functioning properly to promote quick issue resolution.
- Promoted upselling of concession items, resulting in increased revenue for the company.
- Successfully resolved customer complaints or issues, preserving goodwill and repeat business opportunities.
- Managed time effectively, prioritizing tasks when faced with multiple demands simultaneously.
- Contributed to a welcoming environment by greeting customers warmly upon arrival at the concession stand.
- Developed solutions for observed deficiencies, garnering widespread customer appreciation.
- Maintained cleanliness of the concession area, adhering to health and safety regulations.
Bartender
B&B Theaters
2014.04 - 2018.06
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
Education
High School Diploma -
Wylie East High School
Wylie, TX05.2015
Skills
- Customer Relations
- Small business operations
- Relationship Building
- Verbal and written communication
- Strategic Planning
- Staff Management
- Employee Development
- Attention to Detail
- Decision-Making
- Customer Service
- Teamwork and Collaboration
- Team Leadership
Timeline
Sales Associate
All Seasons Rent All
2020.05 - 2021.10
Self Employed, Vintage Clothing Owner
Disco Cowboy Vintage
2019.05 - 2024.03
Sales Associate Manager
Boss Vintage
2017.07 - 2020.02
Concessions Cashier
Mayan Theatre
2017.04 - 2018.11
Bartender
B&B Theaters
2014.04 - 2018.06
High School Diploma -
Wylie East High School
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