Caitlyn Cawthon
Leesburg,GA
Summary
Highly accurate individual with several years of experience providing captioning services for individuals with hearing loss. Demonstrated success when performing tasks, including quality control and troubleshooting. Skillfully delivered seamless captioning by working efficiently and resolving issues quickly.
Overview
8
8
years of professional experience
Work History
Captel Operator
Hamilton Relay Telecommunications
Albany, GA
08.2020 - Current
- Maintained cleanliness of work area and equipment in accordance with safety regulations.
- Assisted with transcription of audio content into written captions.
- Proofread and edited existing transcripts for accuracy, grammar, and punctuation.
- Edited closed captions according to established guidelines and standards.
- Proofread automated captions and typed corrections.
- Captioned broadcast productions by reviewing captions created by captioning software.
- Listened to audio to produce captions for individuals with hearing disabilities, such as deafness.
- Repeated words into voice recognition software to produce text for captioned telephone.
- Utilized specialized software programs for transcribing audio files.
- Worked quickly and accurately to meet productivity goals.
- Participated in training courses to enhance technical skills.
- Followed call center procedures when delivering services.
- Reported technical issues promptly to professionals to enable continual audio captioning.
- Transcribed exact wording for wide-ranging conversations.
- Protected callers' personal information by following exact protocols for typing conversations with no recording or documentation.
- Assisted with emergency calls by captioning and relaying critical information.
- Captioned telephone conversations verbatim to facilitate accurate communications.
- Maintained strict compliance with government regulations barring interference in conversations.
- Used industry best practices to record symbols and employ computer-aided transcription to translate and display as text.
Shift Manager
Hibachi
Albany, GA
03.2016 - 08.2020
- Ensured completion of all opening and closing duties were completed accurately according to established guidelines.
- Enforced safety standards throughout the store including proper use of equipment.
- Resolved conflicts between employees or customers in a professional manner.
- Coordinated with other departments to resolve customer inquiries in a timely manner.
- Provided coaching and guidance to team members when necessary to improve performance.
- Maintained inventory levels by monitoring stockroom orders and restocking shelves as needed.
- Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
- Responded quickly and effectively to emergency situations as they arose.
- Ensured compliance with food safety regulations and quality standards.
- Inspected work areas regularly for cleanliness and organization standards.
- Managed the scheduling of staff shifts to ensure adequate coverage at all times.
- Helped employees accomplish tasks during peak periods.
- Coordinated shift workers for inventory receiving, auditing and restocking.
- Upheld company standards and compliance requirements for operations.
- Coached employees on interactions with customers to drive exceptional service.
- Reported employee behavioral issues, losses and customer complaints to upper-level management.
- Reinforced rules to promote superior employee performance.
- Managed daily cash intake by counting out registers and tabulating profits.
- Delegated tasks to multiple employees while maintaining efficient workplace.
- Identified needs of customers promptly and efficiently.
- Enforced company policies, answered coworkers' questions and trained new personnel.
Education
High School Diploma -
Lee County Homeschool
Leesburg, GA05-2017
Skills
- Safety Compliance
- Quality Assurance
- Effective Communication
- Teamwork and Collaboration
- Attention to Detail
- Staff Management
- Customer Service
- Problem-Solving
References
References available upon request.
Timeline
Captel Operator
Hamilton Relay Telecommunications
08.2020 - Current
Shift Manager
Hibachi
03.2016 - 08.2020
High School Diploma -
Lee County Homeschool
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