Caitlyn Chavez

• Answer incoming calls and assist customers as needed
• Achieve results through teamwork
• Maintain composure in escalated situations
• Operate accurately and effectively in a fast paced environment
• Handle multiple responsibilities at once

• Check-in patients in a timely manner
• Ensures all Web Check-in procedures are followed
• Answers phone calls to the clinic and provide information & answer questions as needed
• Scan and type & verify insurance information accurately
• Review all patient paperwork to ensure completeness & insure the collection of necessary insurance
• Daily Balance check after each shift of all forms of payment to make sure all is accurately accounted for & documented
• Fax out paper work

• Facilitate patient check-in and check-out, including insurance verification, accurate input of patient information and collection of co-payments and past due patient balances
• Answers incoming telephone calls in a professional manner, making sure to screen calls, take messages, direct calls to the appropriate individual or department, and/or triage telephone calls according to urgency
• Resolve patient complaints quickly, respectfully, and with professionalism, communicating all issues to the Front Office Manager
• Count cash box daily before the clinic opens and after the clinic closes, entering the log
• All discrepancies to be sent to the Front Office Manager that day
• Adhere to HIPAA and all other applicable federal and state mandates
• Be able identify any facility or clinic issues and place a help desk ticket

Lab Tech-

• Collect Vitals such as BP, pulse, O2, height, weight.
• Swab and runs test such as covid, flu, strep, RSV, UA dipstick, culture, & HCG.
• Chart vitals and any testing that was done.