Caitlyn Cline
Williamsport,MD
Summary
To expand my skills and knowledge in a customer service environment.
Overview
12
12
years of professional experience
Work History
Loss Prevention Manager
Hagerstown Canteen
09.2023 - 12.2024
- Analyzed data from various sources to identify patterns, trends, and areas of concern related to theft or fraud within the store environment.
- Established strong relationships with local law enforcement agencies, improving communication and collaborative efforts to prevent retail crime.
- Enhanced employee awareness of loss prevention practices by conducting regular training sessions.
- Reduced inventory shrinkage through meticulous monitoring of merchandise and thorough investigations.
- Monitored CCTV footage regularly for suspicious activity, enabling swift response to potential threats or incidents.
- Led a team of loss prevention associates, providing guidance and support in their daily tasks and responsibilities.
- Collaborated with store management to create effective action plans for addressing identified vulnerabilities.
- Oversaw inventory tracking procedures, making certain accurate record-keeping was maintained consistently across all departments.
- Spearheaded internal investigations when necessary, preserving the integrity of the organization and protecting its assets from potential harm.
- Managed schedules and workloads efficiently among loss prevention personnel while maintaining optimal coverage during peak hours or high-traffic events.
Security Operations Manager
DSI Security
08.2021 - 11.2022
- Responsible for security supervisors and security officers; extensive travel throughout the district to meet with the clients and employees; responsible for conducting orientations, including hiring and terminations; scheduling and payroll responsibilities while training new security supervisors on scheduling processes
Security Site Supervisor
DSI Security Services
10.2020 - 08.2021
- Responsible for security officers; payroll and scheduling responsibilities; monthly meetings with the client on the overall condition and performance of the site; promoted to Operations Manager for the Northeast Division
Security Site Supervisor
Securitas
06.2018 - 10.2020
- Responsible for security officers; payroll and scheduling responsibilities; responsible for hiring, training, and termination of employees; monthly meetings with client to discuss the overall conditions and performance of the site
Loss Prevention Manager
Target
09.2017 - 06.2018
- Responsible for investigating shrink, including operational procedures; CCTV usage; reviewing apprehension footage; investigating internal and external theft; partnering with Regional and Store Management on investigations; conducting monthly safety meetings and audits throughout the store
Loss Prevention Associate
CVS Pharmacy
03.2016 - 09.2017
- CCTV usage; traveling to multiple stores within the district; responsible for investigating internal and external theft; apprehension of shoplifters; partnering with Store Managers to reduce shrink throughout the district
Loss Prevention Associate
Macys
03.2013 - 02.2016
- CCTV usage; apprehension of shoplifters; responsible for investigating internal and external theft
Education
Associate of Art - Criminal Justice
Kaplan University
02.2015
Skills
- Security systems management
- Workplace safety
- Fraudulent activities investigations
- Staff leadership
- Physical security
- Incident reporting
- Access control
- Policy enforcement
- Investigation techniques
Timeline
Loss Prevention Manager
Hagerstown Canteen
09.2023 - 12.2024
Security Operations Manager
DSI Security
08.2021 - 11.2022
Security Site Supervisor
DSI Security Services
10.2020 - 08.2021
Security Site Supervisor
Securitas
06.2018 - 10.2020
Loss Prevention Manager
Target
09.2017 - 06.2018
Loss Prevention Associate
CVS Pharmacy
03.2016 - 09.2017
Loss Prevention Associate
Macys
03.2013 - 02.2016
Associate of Art - Criminal Justice
Kaplan University
Similar Profiles
Tyisha TurnerTyisha Turner
Grill Cook/Supervisor at VCS Canteen (veterens Canteen Service)Grill Cook/Supervisor at VCS Canteen (veterens Canteen Service)
Treasure MooreTreasure Moore
Cashier at Hagerstown Field HouseCashier at Hagerstown Field House
OLUWASHIKEMI AKINTOYEOLUWASHIKEMI AKINTOYE
Correctional Officer at Maryland Correctional Institution - HagerstownCorrectional Officer at Maryland Correctional Institution - Hagerstown
Hannah WelchHannah Welch
Data Entry Clerk at Direct Mail Processors, Inc.Data Entry Clerk at Direct Mail Processors, Inc.
Taylor RosettaTaylor Rosetta
Admin. Safety Coordinator Full-time at KNAPP North AmericaAdmin. Safety Coordinator Full-time at KNAPP North America