Summary
Overview
Work History
Education
Skills
References
Volunteer
Education and Training
Timeline
Cashier

Caitlyn Cooley

Pahrump,NV

Summary

Experienced in cash handling, customer service, and transaction processing within fast-paced retail environments. Leveraging strong communication skills and attention to detail to ensure customer satisfaction and operational efficiency. Proven track record of maintaining accuracy and resolving conflicts smoothly. Knowledgeable cashier with a solid background in retail operations and customer service, consistently ensuring accurate transactions and positive customer interactions. Retail worker known for reliability and adaptability in dynamic environments, excelling in cash handling, customer interaction, and problem-solving. Friendly and reliable with unmatched customer service and workplace focus. Quick and accurate in cash and card transactions with excellent multitasking aptitude.

Overview

11
11
years of professional experience

Work History

Cashier

Circle K
01.2025 - Current
  • Answered questions about store policies and addressed customer concerns.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Addressed customer needs and made product recommendations to increase sales.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.
  • Ensured compliance with company policies and procedures while processing transactions efficiently.
  • Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
  • Promoted store promotions and incentive programs to increase overall sales revenue.
  • Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
  • Developed rapport and fostered brand loyalty by offering personalized service.
  • Contributed to significant decrease in queue times by streamlining checkout process.
  • Reduced processing errors by meticulously following transaction procedures.
  • Improved store atmosphere with thorough and prompt cleaning of checkout area.
  • Maintained up-to-date knowledge of store policies and procedures, ensuring compliance in all transactions.
  • Boosted team efficiency, shared best practices in cash handling and customer interaction.
  • Supported marketing initiatives by setting up and maintaining promotional displays.

Cashier

Winery SuperMart
02.2024 - 01.2025
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.

Landscaping Worker

Inside out yard clean up
11.2021 - 02.2024
  • Maintained and operated landscaping equipment, such as mowers, trimmers, edgers, blowers, and chain saws.
  • Worked collaboratively with team members in order to complete jobs efficiently and effectively.
  • Trimmed around trees and bushes.
  • Removed debris from yards and disposed of it in designated areas.
  • Improved yard landscaping by addressing grass, trees, bushes and weeds.
  • Performed regular maintenance tasks such as raking leaves, weeding gardens and trimming hedges.
  • Repaired broken sprinkler heads and adjusted water flow settings accordingly.
  • Planted trees, shrubs, flowers and other plants according to specifications.
  • Planted flowers, bushes, shrubs, trees and grass.
  • Adhered to safety protocols while operating machinery or handling hazardous chemicals.
  • Transported materials to job sites using trucks or trailers when necessary.
  • Communicated professionally with customers about their needs for landscaping services.
  • Inspected property to determine appropriate work needed for lawn care or other landscaping projects.
  • Watered plants by hand or with automated irrigation systems.
  • Spread mulch around trees and flower beds to promote healthy growth.

Home Care Provider

Personal Profile
02.2020 - 02.2024
  • Performed light housekeeping tasks including vacuuming, dusting, laundry, and meal preparation.
  • Maintained clean and well-organized environment for client happiness and safety.
  • Helped clients with personal needs from exercise to bathing and personal grooming.
  • Dressed, groomed and fed patients with limited physical abilities to support basic needs.
  • Assisted clients with mobility issues by using appropriate transfer techniques.
  • Improved patient outlook and daily living through compassionate care.
  • Helped clients stay happy and healthy by providing mental and emotional support.
  • Provided companionship through conversation and recreational activities.
  • Assessed home environment for potential safety hazards or risks to the client's well-being.
  • Assisted elderly clients with daily activities such as bathing, dressing, and grooming.
  • Assisted with client personal care needs to foster independence and well-being.
  • Developed strong and trusting rapport with patients to facilitate smooth, quality care.
  • Aided with mobility and independence for disabled individuals and continually monitored safety.
  • Supervised medication administration, personal hygiene and other activities of daily living.
  • Followed care plan and directions to administer medications.
  • Promoted a safe environment by providing supervision and monitoring of patients' physical condition and behavior.
  • Administered medications in accordance with physician instructions.
  • Ensured compliance with all laws governing home health care services.
  • Managed client's schedule of doctor's appointments, therapies.
  • Prepared high-quality nutritious meals for patients to promote better overall health and improve eating habits.
  • Monitored vital signs such as blood pressure and temperature.
  • Observed patient vital signs and medication reactions and reported health concerns or behavioral changes.
  • Monitored client behaviors and emotional states, reporting concerns to case manager and documenting information in files.
  • Ran errands for clients and drove to appointments to maintain wellness and support daily living needs.
  • Tracked and reported clients' progress based on observations and conversations.
  • Monitored medications for patients with various conditions and kept watchful eye for side effects.
  • Reported concerns to nurse supervisor to promote optimal care.
  • Coordinated with other healthcare professionals to ensure continuity of care.
  • Greeted patients and families with enthusiastic, compassionate attitude to establish long-term professional relationships.
  • Collaborated closely with families to provide support and guidance.
  • Maintained accurate records of patient care services provided.
  • Planned and prepared nutritious meals and snacks to meet diabetic, low sodium and high protein diets.
  • Organized and administered medications on schedules to alleviate symptoms and improve quality of life.
  • Planned optimal meals based on established nutritional plans.
  • Assisted patients with personal care to alleviate burden on family members.

Delivery Driver

Big Dick's Pizza
06.2019 - 07.2019
  • Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
  • Drove safely in all weather conditions including rain, snow, sleet, ice.
  • Transported and safely delivered items to prevent damage or loss.
  • Received daily delivery instructions and route assignments from dispatch.
  • Loaded, secured, and unloaded cargo in a safe and timely manner.
  • Provided excellent customer service by answering inquiries about products or services being delivered.
  • Navigated routes with relevant map programs and GPS systems.
  • Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
  • Handled merchandise in accordance with product handling standards.
  • Obeyed traffic laws and follow established traffic and transportation procedures.
  • Followed safety protocols for loading, unloading, securing, inspecting, operating, and maintaining the assigned vehicle.
  • Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
  • Verified deliveries against shipping instructions prior to delivering to customers.
  • Utilized street maps to plan and determine most efficient routes.
  • Cleaned interior and exterior of delivery vehicle at end of shift as needed.
  • Inspected delivery vehicle to ensure optimal safety and performance prior to each trip.

Retail Sales Associate

Area 51 Fireworks
04.2017 - 07.2017
  • Performed cashier duties, such as ringing up sales, processing payments and issuing receipts.
  • Assisted customers with finding the right product for their needs.
  • Handled customer complaints in a professional manner.
  • Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
  • Greeted customers upon entering the store and provided assistance.
  • Helped customers by answering questions and locating merchandise.
  • Maintained a clean work environment by sweeping, dusting, vacuuming and mopping floors.
  • Completed transactions in an efficient manner while providing excellent customer service.
  • Initiated friendly conversation with customers to determine level of assistance required.
  • Demonstrated knowledge of store products and services.
  • Followed company policies, rules and procedures to promote company goals and maintain safety.
  • Provided product information and answered customer questions.
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
  • Stocked shelves with merchandise according to company standards.
  • Organized displays to attract customers and promote sales.
  • Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
  • Arranged merchandise for display to highlight new styles, attract customers, and enhance sales.
  • Assisted customers by asking open-ended questions to understand needs and suggest suitable merchandise.
  • Created price tags and merchandise signs for new items.

Housekeeping Room Attendant

Motel 6 Hotel
01.2015 - 04.2015
  • Cleaned guest rooms, including vacuuming carpets and dusting furniture.
  • Sanitized bathrooms by scrubbing sinks, toilets, bathtubs, showers, floors, mirrors, walls and counters.
  • Checked bathrooms, restocking towels, rugs and toiletries before guest check-in.
  • Checked rooms to ensure they met standards for cleanliness and tidiness.
  • Removed trash, recycling and linens from rooms to transport to designated areas.
  • Maintained cleaning cart with supplies, such as fresh linens and towels.
  • Inspected all assigned rooms upon completion of cleaning duties.
  • Removed soiled linens and articles from rooms and delivered to laundry area.
  • Replaced dirty linens with clean items according to established standards of quality control.
  • Removed trash from rooms and replaced liners to wastebaskets.
  • Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Communicated effectively with team members about daily assignments and task progress.
  • Disinfected high-touch surfaces such as light switches, door handles, remote controls, telephones.
  • Interacted pleasantly with clients and guests when performing daily duties.
  • Replenished room amenities according to established guidelines.
  • Assisted colleagues whenever necessary in order to meet deadlines set by management.
  • Inspected each room for cleanliness, utilizing checklist to meet company standards.
  • Reported any maintenance issues or damage found in the guest rooms to supervisor.
  • Furnished guests with clean linens and supplied rooms with toiletries.
  • Employed deep-cleaning techniques for areas in need of additional sanitation.

Food Preparation Worker

Subway/Taco Time
01.2015 - 04.2015
  • Cleaned and sanitized work areas, equipment, utensils, dishes, or silverware.
  • Re-stocked, organized and arranged service and food stations.
  • Maintained clean and sanitized work area in accordance with food safety guidelines, avoiding cross-contamination of raw and prepared food products.
  • Worked in fast-paced, ever-changing environment.
  • Ensured that all health regulations regarding food handling were followed during preparation process.
  • Maintained cleanliness of floors in the kitchen area throughout shift.
  • Prepared ingredients for cooking including portioning, chopping, and storing food before use.
  • Kept track of supplies used in the kitchen to ensure restocking when necessary.
  • Prepared quality products while maintaining proper food safety practices and presentation within service goal times.
  • Prepared and cooked food items according to recipes, menus and supervisor's instructions.
  • Measured ingredients required for specific food items being prepared.
  • Packaged and stored food products appropriately for proper handling and preservation.

Education

High School Diploma -

Stanley High School
Pahrump, NV
06-2024

Skills

  • Soil Preparation
  • Gardening Products
  • Irrigation Systems
  • Sod Laying
  • Snow Removal
  • Fertilizer Application
  • Tree Pruning
  • Planting
  • Lawn Aeration
  • Customer Service
  • Client Documentation
  • Case Management Experience
  • Care Plan Management
  • Progress Documentation
  • Dementia Care
  • Knowledge of State Regulations
  • Care Plan Adherence
  • Medication Administration
  • Vital Signs Monitoring
  • Clinical Quality Program Standards
  • Toileting Assistance
  • Patient Transportation
  • Compassionate Caregiving
  • Compassionate Client Care
  • Patient Care
  • Behavior Redirection
  • Patient Assistance
  • Case Management
  • First Aid and Safety
  • Customer service
  • Customer assistance
  • Work ethic and integrity
  • Patience and empathy
  • Time management skills
  • Cash handling
  • Cleaning and sanitizing
  • Team collaboration
  • Customer service excellence
  • Reliability and punctuality
  • Cash register operation
  • Written and verbal communication
  • Order taking
  • Cash register systems
  • Payment processing
  • Conflict resolution
  • Product restocking
  • Product knowledge
  • Refunds and exchanges
  • Issue resolution
  • POS system operations
  • ID verification

References

References available upon request.

Volunteer

  • Senior Center
  • Goodwill

Education and Training

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Timeline

Cashier

Circle K
01.2025 - Current

Cashier

Winery SuperMart
02.2024 - 01.2025

Landscaping Worker

Inside out yard clean up
11.2021 - 02.2024

Home Care Provider

Personal Profile
02.2020 - 02.2024

Delivery Driver

Big Dick's Pizza
06.2019 - 07.2019

Retail Sales Associate

Area 51 Fireworks
04.2017 - 07.2017

Housekeeping Room Attendant

Motel 6 Hotel
01.2015 - 04.2015

Food Preparation Worker

Subway/Taco Time
01.2015 - 04.2015

High School Diploma -

Stanley High School

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