Caitlyn C. Percell
Portland,Oregon
Summary
Dynamic professional with a proven track record at Multnomah County, enhancing business processes and implementing Workday solutions. Excelled in project management and analytical thinking, achieving significant improvements in HR operations. Skilled in MS Office and change management, I've led training programs and optimized systems, directly contributing to organizational efficiency and stakeholder satisfaction.
Overview
9
9
years of professional experience
Work History
Workday Generalist Senior
Multnomah County Department of County Management
Portland, OR
04.2022 - Current
- Regularly meet with business functional leads to evaluate business processes and practices to do the following:
- Recommend process improvements to Central Payroll stakeholders.
- Analyze existing reports, and make recommendations for new reports, or to remove reports that are no longer needed.
- Test new system functionality as required by the bargaining unit's specific needs.
- Audit and assess the validity of data within Workday, and recommend system and/or business process changes to improve data integrity.
- Assist in the preparation, review, and execution of test plans, and the implementation of Workday features/upgrades.
- Provide technical assistance to business partners regarding reports, data interpretation, and validation.
- Implement Workday Business Process Solutions, and Process Improvements.
- Document new functionality, process changes, and an impact assessment (both from a technical and change management perspective).
- Develop and maintain procedural documentation for multiple human resource departments.
- This includes creating business process documents, process flows, and decision-making documents.
- Created comprehensive training modules for Workday users across various specialties.
- Regularly convene various HR user groups, and provide Workday training.
- Project manage contract implementations as collective bargaining agreements are settled, which include 12 contracts and over 5,000 employees.
Labor Relations Analyst
Multnomah County Department of County Management
Portland, OR
06.2018 - 04.2022
- Support Labor Relations staff members with collective bargaining, including research, scheduling, preparing documents, taking detailed minutes at bargaining sessions, communication with stakeholders, assisting with contract implementation, maintaining bargaining files, drafting final proofs of settled contracts, and tracking action items.
- Provide assistance and consultation to the Labor Relations unit, department HR, department managers, and employees by researching applicable contracts, personnel rules, and administrative procedures, as well as serving as a liaison for Labor Relations with the Workday, Benefits, and Payroll teams.
- Communicate regularly with union partners on information requests relating to reporting and research.
- Conduct a detailed analysis of reports and other data sources to ensure that information requests are correct and follow County rules and policies.
- Serve as the point of entry for questions regarding Labor Relations, doing an initial assessment of assignment urgency and priority, and directing the customer to the assigned Labor Relations team member.
- Participate in committees and special projects to provide input and recommendations.
- Partner closely with the Workday HCM team to ensure compliance on collective bargaining agreement-required reports, and other data that is essential for research and reporting functions.
- Generate Workday reports for Labor Relations, union partners, and department human resources.
- Research, compile, and summarize data from a variety of sources to support human resources functions, such as labor relations, collective bargaining, prior union memorandums, determinations of employee seniority, discipline, and other areas of human resources.
- Use analytical data to answer specific questions.
- Analyze monthly reports to ensure information is entered correctly, and that reports are accurate.
- Troubleshoot with the HR department and the Workday HCM Admin Team as needed.
- Some reports include on-call/temporary hours, representation status, KSAs, layoff demographics, essential employee list, delegations of authority for discipline, random drug and alcohol testing, and union reimbursable hours.
- Based on findings, answer specific questions, or make recommendations for changes to Workday to resolve issues and ensure the correct process is followed.
- Engage with department HR teams to share tips, best practices, and other methods to ensure accurate reporting and analysis.
- Respond to inquiries from the department, HR, and union partners on reporting issues.
- Serving as a backup and approving disciplinary actions in Workday, other actions, etc.
Sr. Office Assistant
Multnomah County Library
Portland, OR
06.2016 - 06.2018
- Perform paraprofessional duties on behalf of a director/executive manager; research, compile, analyze, and summarize data for a variety of projects and reports.
- Respond to requests for information and assistance on behalf of the director/executive manager; schedule and rearrange the director/executive manager's time in terms of the priority of appointments, events, and activities; summarize critical or urgent issues, and direct them to the appropriate staff.
- Provide information and assistance to staff, outside agencies, and the public related to laws, rules, regulations, policies, and procedures.
- Make travel arrangements, plan and coordinate conferences, trainings, and workshops, maintain calendars for the use of public facilities, and prepare training materials for services, processes, and procedures.
- Assist in the development of the budget, including drafting budget narratives and estimating needed funds; compile budget requests, prepare revenue and expenditure reports, monitor budget expenditures, and correct erroneous charges; prepare budget modification documents.
- Assist in identifying financial, personnel, and material needs and issues; serve as a liaison for a department or division with staff, outside agencies, and the public; research and purchase office equipment and furniture; prepare contracts, and monitor contract activities and payments; coordinate project workflow and activities with other divisions, departments, and outside agencies.
- Develop and maintain procedures, systems, and forms for information such as payroll, attendance, training, performance evaluations, budget, production, and costs; maintain or revise administrative and operating policies, procedures, rules, regulations, and manuals; and update resource materials.
- Act as support staff to advisory boards, committees, and other community and professional groups.
Office Assistant 2
Multnomah County District Attorney’s Office
Portland , OR
01.2016 - 06.2016
- Perform a wide variety of moderately complex office support work, including filing, billing, copying, data entry, and gathering and providing information to and from various sources.
- Generated accurate documents by transcribing written, recorded, verbal, and digital inputs.
- Direct inquiries to appropriate personnel while managing calls and messages effectively.
- Prepare information and data for moderately complex statistical and financial reports using spreadsheets, databases, and presentation applications.
- Perform record keeping for various funds and expenditures, maintain purchase and inventory records, process purchase requisitions, and resolve errors.
- Schedule meetings, coordinate staff calendars and schedules, training, and conferences; provide administrative support for one or more managers and/or assigned staff.
- Sort and distribute correspondence; process applications, permits, subpoenas, and forms.
- Order and maintain office supplies; process personnel, payroll, accounting, and purchasing information and documents.
- Perform other duties as assigned.
Education
Bachelor’s Degree - History
Concordia University
Portland, Oregon12.2014
Skills
- MS Office
- Organizational Time Efficiency
- Change management
- Configuration management
- Public speaking
- Reports and documentation
- Process optimization
- Executive support
- Client relationships
- Analytical thinking
- Documentation requirements
- Documentation skills
- Schedule management
- Schedule coordination
- Technical review
- Business presentation
- Project management
- Research and development
- Technological assessment
- Decision-making
- Attention to detail
- Best practices implementation
- User support
- Training and development
- Customer relationship management
- Analysis & evaluation
- Work Planning and Prioritization
References
- Shelly Kent, Organizational Learning Human Resources Manager, shellyk@multco.us, 971-678-8638
- Steve Herron, Central Human Resources Officer, sherron0305@yahoo.com, 503-539-1044
- Cessa Diaz, Deputy Chief Human Resources Officer, cessa.diaz@multco.us, 503-810-7036
Timeline
Workday Generalist Senior
Multnomah County Department of County Management
04.2022 - Current
Labor Relations Analyst
Multnomah County Department of County Management
06.2018 - 04.2022
Sr. Office Assistant
Multnomah County Library
06.2016 - 06.2018
Office Assistant 2
Multnomah County District Attorney’s Office
01.2016 - 06.2016
Bachelor’s Degree - History
Concordia University
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