Caitlyn Curry
Abilene,TX
Summary
Tenacious, detail-oriented professional with a driven desire to excel in every aspect of the job. Well-versed in the components of data entry and utilization of professional computer systems. Dedicated to the effective and efficient learning of job duties with the goal of excellent results. Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs and transforming customer service standards. Experienced in leading and supervising operational and sales teams. Talented Owner with excellent marketing, customer service and facility oversight skills and more than 2 years of experience. Highly effective and comfortable working with people at all levels in organization.
Overview
9
9
years of professional experience
Work History
Owner
Gleam & Glisten Cleaning Co.
03.2023 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
- Implemented marketing strategies to increase brand awareness and attract new customers.
Rehab Specalist
Hendrick Medical Center
04.2022 - 03.2023
- Collaborated with multidisciplinary teams to develop comprehensive treatment plans, ensuring optimal patient outcomes.
- Collaborated closely with physicians to ensure that prescribed medications were appropriate for each patient''s specific condition while monitoring potential side effects or complications closely.
- Promoted workplace safety by adhering to strict infection control protocols and ensuring that all staff members were properly trained on relevant procedures.
- Provided emotional support to patients during challenging moments throughout the rehabilitation process, fostering a positive atmosphere conducive to healing.
- Developed strong rapport with patients and their families by demonstrating empathy, understanding, and active listening skills during interactions.
Ophthalmic Technician
West Texas Retina Consultants
04.2021 - 04.2022
- Operated ophthalmic equipment for patient eye examinations and prepared patients for examinations and surgeries
- Explained pre- and post-operative procedures to patients and carefully reviewed surgical plans
- Worked well with patients, staff and manufacturer representatives to carry out successful office- and patient-related work each day
- Maintained versatile professionalism, traveled often for work to effectively execute job duties in a multitude of regions.
- Performed thorough medical history assessments as part of the pre-examination process for new patients.
- Provided exceptional customer service to all patients, addressing concerns promptly and compassionately.
- Trained new ophthalmic technicians on clinic protocols, fostering teamwork within the practice.
- Administered visual acuity tests to measure patient ability to see clearly at different distances and identify visual impairments.
Customer Advocate
Blue Cross Blue Shield Of Texas
09.2020 - 04.2021
- Engaged in effective inter-personal contact with customers via phone and other technological media to resolve queries in a timely, successful manner
- Specialized in the coordination of solutions specifically for federal employees and personnel
- Handled and safeguarded sensitive data during daily duties without breach of privacy or protocol
- Documented customer concerns and inquiry resolutions in internal computer system
- Proficiently utilized a host of data and business programs to include Microsoft Office Suite and proprietary data management software.
Shift Manager
Shipley's Donuts
06.2020 - 09.2020
- Excelled in every store position and regularly backed up front-line staff
- Trained and mentored new employees to maximize team performance
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities
- Engaged in after-hours logistical operations to ensure proper store functionality
- Spear-headed new team practices and initiatives to enable better efficiency of overall operations.
Sales Associate
Bealls Dept Store
10.2019 - 01.2020
- Trained and developed new sales team associates in products, selling techniques and company procedures
- Helped customers locate products and checked store system for merchandise at other sites
- Boosted sales by conferring with customers to evaluate purchase requirements and recommend best-fit company offerings
- Prepared merchandise for sales floor by pricing or tagging.
Corrections Officer
Texas Department Of Criminal Justice
04.2019 - 10.2019
- Sanctioned regulatory compliance while managing visual inspections, work crew accountability, illegal substance checks and cell assessments
- Supervised inmates during all activities and transfers to monitor compliance and implement corrective actions
- Authored incident reports for management on violations and discrepancies
- Maintained professional inter-personal relations with staff, inmates, and public visitors to ensure a safe and orderly environment.
Front Desk Associate
Magnuson Grand Hotel
09.2016 - 03.2017
- Built rapport with new and returning customers, offering assistance and knowledgeable information regarding queries during daily duties
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
Front Desk Receptionist
Centerstone Suites
03.2016 - 08.2016
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization
- Ensured efficient service and customer satisfaction, building rapport with customers.
Head Waitress
Tio's Back Porch
03.2015 - 03.2016
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons
- Supervised server staff and simultaneously served personal section of tables
- Trained staff members on use of POS system.
Education
Bachelor of Science - Homeland Security – Security & Intelligence
Embry-Riddle Aeronautical University – Worldwide
03.2024
Bachelor of Science - Criminal Justice
Liberty University - Lynchburg, VA
No Degree - General Education
LeTourneau University - Longview, TX
12.2016
High School Diploma -
Union Grove High School - Gladewater, TX
05.2016
Skills
- MS Office Computer skills
- Good telephone etiquette
- Interpersonal Communication
- Business administration
- Customer Relations
- Small business operations
- Relationship Building
- Verbal and written communication
Timeline
Owner
Gleam & Glisten Cleaning Co.
03.2023 - Current
Rehab Specalist
Hendrick Medical Center
04.2022 - 03.2023
Ophthalmic Technician
West Texas Retina Consultants
04.2021 - 04.2022
Customer Advocate
Blue Cross Blue Shield Of Texas
09.2020 - 04.2021
Shift Manager
Shipley's Donuts
06.2020 - 09.2020
Sales Associate
Bealls Dept Store
10.2019 - 01.2020
Corrections Officer
Texas Department Of Criminal Justice
04.2019 - 10.2019
Front Desk Associate
Magnuson Grand Hotel
09.2016 - 03.2017
Front Desk Receptionist
Centerstone Suites
03.2016 - 08.2016
Head Waitress
Tio's Back Porch
03.2015 - 03.2016
Bachelor of Science - Homeland Security – Security & Intelligence
Embry-Riddle Aeronautical University – Worldwide
Bachelor of Science - Criminal Justice
Liberty University - Lynchburg, VA
No Degree - General Education
LeTourneau University - Longview, TX
High School Diploma -
Union Grove High School - Gladewater, TX