Summary
Overview
Work History
Education
Skills
Timeline
Generic

Caitlyn Detrick

Duncansville,PA

Summary

Energetically driven Technical Support Representative with a proven track record at Sheetz, enhancing user experience by resolving complex technical issues with exceptional technical troubleshooting and attention to detail. Skilled in managing incoming calls and documentation, I've significantly improved customer satisfaction, demonstrating both hard and soft skills vital for any employer.

Overview

3
3
years of professional experience

Work History

Technical Support Representative

Sheetz
08.2022 - Current
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
  • Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
  • Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.

Pharmacy Technician

Duncansville Pharmacy
09.2021 - 09.2022
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.

Education

Bachelor Of Applied Science In Information Technology -

Grand Canyon University
Phoenix, AZ

Skills

  • Technical Troubleshooting
  • Technical Support
  • Access issue resolution
  • Attention to Detail
  • Incoming Call Management
  • Tracking and Documentation

Timeline

Technical Support Representative

Sheetz
08.2022 - Current

Pharmacy Technician

Duncansville Pharmacy
09.2021 - 09.2022

Bachelor Of Applied Science In Information Technology -

Grand Canyon University
Caitlyn Detrick