Caitlyn Dinardo
Wynantskill
Summary
Support professional with a strong history of improving patient satisfaction through effective teamwork and efficient task execution. Expertise in multitasking and time management leads to high-quality customer service delivery. Recognized for adaptability and a strong work ethic, quickly mastering new skills to address challenges. Committed to enhancing processes and ensuring positive experiences through effective communication and empathy.
Overview
1
1
Certification
9
9
years of professional experience
Work History
Therapy Aide
St. Peter's Health Partners
East Greenbush
01.2024 - Current
- Facilitated physical therapy exercises to improve patient mobility, strength, and flexibility.
- Set up therapy equipment, including machines and devices, for efficient treatment sessions.
- Provided administrative support by scheduling appointments and maintaining records with Epic Systems.
- Regularly cleaned therapy areas to ensure safety for patients and staff.
Customer Service Specialist
Dicks Sporting Goods
Albany
03.2021 - 11.2023
- Resolved customer issues with knowledgeable and friendly service, contributing to high satisfaction ratings and repeat business.
- Processed returns, refunds, and exchanges, ensuring compliance with company policies and enhancing customer trust.
- Trained new hires on products and services, best practices, and protocols to improve team readiness and service quality.
Pharmacy Technician
Walgreen's Pharmacy
Troy
03.2019 - 06.2020
- Received and evaluated written prescriptions and refill requests for completeness and accuracy to maintain compliance and patient safety.
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses to ensure accuracy and safety for patients.
- Entered patient profiles, billing information, and prescription orders into pharmacy software system to support efficient workflow and accurate record-keeping.
Cashier/Party Host
Allstars Academy
Latham
09.2017 - 03.2019
- Operated cash register with accuracy, processing various payment types for seamless transactions.
- Greeted customers and resolved service inquiries to improve overall experience.
- Maintained cleanliness and ensured compliance with safety regulations for a secure environment.
- Monitored machine feed rates and speeds during machining, troubleshooting equipment malfunctions.
Education
Bachelor of Science - Human Biology
SUNY At Albany
Albany, NY12-2023
Skills
- Patient care expertise
- Epic Systems proficiency
- Administrative support
- Safety compliance and management
- HIPAA compliance
- Regulatory compliance
- Medical terminology knowledge
- Adaptive equipment utilization
- Customer service excellence
- De-escalation techniques
- Relationship management
- Communication skills
Certification
- Certified and trained in EPIC systems, 02/20/24
- American Red Cross - Basic Life Support Certification, 02/27/24
Timeline
Therapy Aide
St. Peter's Health Partners
01.2024 - Current
Customer Service Specialist
Dicks Sporting Goods
03.2021 - 11.2023
Pharmacy Technician
Walgreen's Pharmacy
03.2019 - 06.2020
Cashier/Party Host
Allstars Academy
09.2017 - 03.2019
Bachelor of Science - Human Biology
SUNY At Albany