Summary
Overview
Work History
Education
Skills
Timeline
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Caitlyn Duncan

Roanoke

Summary

Experienced transportation manager with a proven track record of 9 years in effectively dispatching drivers, maintaining exceptional customer communication, and efficiently organizing trips. Adept at reviewing FMCSA guidelines and DOT requirements to ensure compliance and safety. Skilled in recruiting and selecting qualified drivers to build high-performing teams.

Overview

12
12
years of professional experience

Work History

Transportation Manager

J-Par Trucking
08.2017 - Current


  • Maintained compliance with all regulations, avoiding fines and penalties for the organization.
  • Managed a team of drivers, providing support and guidance to improve performance and productivity.
  • Build and Generate dedicated billing
  • Accept and Assign loads via Oracle and TMW
  • Communicate with customer about loads
  • Developed strong relationships with clients, ensuring their satisfaction and loyalty to the company
  • Familiar with FMCSA and DOT guidelines
  • Strong communication skills
  • Understanding with how the business works
  • TMW, Oracle, McLeod, Omnitracs, and Motive experience
  • Willing to learn and adapt
  • Generate reports including revenue, idle trailer, top driver, top customer, tractor continuity, etc
  • Billing each load

Administrative Assistant

Team One Logistics
08.2015 - 08.2017
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Ensured vehicles were maintained according to manufacturer guidelines by scheduling regular inspections, repairs, and preventive maintenance services.
  • Assisted dispatchers with coordinating pickups and drop-offs for maximum efficiency while maintaining strict adherence to deadlines.
  • Facilitated timely deliveries with accurate data entry and diligent tracking of shipment progress.

Patient Access Representative

Wiregrass Medical Center
03.2013 - 01.2015
  • Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
  • Stayed calm under pressure to and successfully dealt with difficult situations.
  • Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
  • Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
  • Contributed to a positive work environment by fostering strong relationships among colleagues, promoting teamwork, and sharing best practices.
  • Enhanced overall patient experience with empathetic communication and thorough explanations of insurance benefits and coverage.
  • Facilitated smooth billing processes by verifying insurance eligibility, obtaining authorizations, and accurately entering claim details into the system.
  • Maintained accurate patient records, contributing to a well-organized database for seamless information access across departments.

Education

High School -

BEAUREGARD HIGH SCHOOL
01.2012

Skills

  • Familiar with FMCSA and DOT guidelines
  • Strong communication skills
  • Experience with TMW, Oracle, McLeod, Omnitracs, and Motive
  • Fleet management
  • Route optimization
  • Relationship building
  • Conflict resolution
  • Load planning
  • Customer service
  • Team management
  • Performance analysis
  • Billing management

Timeline

Transportation Manager

J-Par Trucking
08.2017 - Current

Administrative Assistant

Team One Logistics
08.2015 - 08.2017

Patient Access Representative

Wiregrass Medical Center
03.2013 - 01.2015

High School -

BEAUREGARD HIGH SCHOOL

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Caitlyn Duncan