Caitlyn Fallon
Warwick,RI
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Open and clear worker with disciplined execution and methodical nature. Extensive knowledge of research and software skills.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Student Athlete Academic Support Assistant
University Of Maine
09.2023 - Current
- Assisting the Head Athletic Academic Coordinator in helping student-athletes reach their goals in both their sport and the classroom.
- Assisted with event planning and coordination to keep events successful and provide positive experiences for attendees.
- Helped with administrative support by managing incoming calls, coordinating files, and sorting mail.
- Organized and maintained filing system to keep documentation easily accessible to fulfill requests for information.
Mentor and Tutor
University Of Maine
09.2020 - Current
- Provided homework assistance using specific curriculum and materials.
- Developed student confidence through positive reinforcement strategies.
- Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
- Supported students with helpful study habits and exam strategies.
- Tutored diverse groups of students to strengthen subject comprehension, boost confidence and build important learning skills.
Customer Service Representative
Target
03.2020 - 12.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions
- Answered a constant flow of customer calls with minimal wait times
- Recommended products to customers, thoroughly explaining details.
Legal Summer Internship
The RI Attorney General’s Office
06.2022 - 08.2022
- Learned the ins and outs of the BCI unit
- Ran criminal background checks
- Interacted with the public
- Learned how to read criminal histories
- Analyzed records for expungement, licenses, etc
- Reviewed LTC applications.
Education
MBA - Business Administration
University of Maine
Orono, ME12.2024
Bachelor of Science - Business Administration
University of Maine
Orono, ME05.2023
Skills
- Efficient and Detail-Oriented
- Data Entry and Maintenance
- Creative Problem Solving
- Multitasking and Prioritization
- Calm and Professional Under Pressure
- Administrative Support
- Progress Reporting
- Issue and Complaint Resolution
Certification
Certified in Microsoft Excell - 2021
Timeline
Student Athlete Academic Support Assistant
University Of Maine
09.2023 - Current
Legal Summer Internship
The RI Attorney General’s Office
06.2022 - 08.2022
Mentor and Tutor
University Of Maine
09.2020 - Current
Customer Service Representative
Target
03.2020 - 12.2022
MBA - Business Administration
University of Maine
Bachelor of Science - Business Administration
University of Maine
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