CAITLYN FERRY
Ardmore,PA
Summary
Summary Skilled Operations Manager offering proven leadership, problem-solving and team-building abilities developed over progressive career. Consistently empower employees to improve performance and maximize customer satisfaction through advanced training and mentoring. Resourceful and forward- thinking Manager steadfast in developing opportunities to improve day-to-day operations and bottom-line profits.
Overview
10
10
years of professional experience
Work History
Senior Strategic Account Manager
MWI Animal Health
04.2022 - Current
- Grow penetration of MWI solution to existing strategic and highly integrated, national, and regional customers in the animal health retail business segment.
- Delivers targeted distribution, technology, and professional collaborative partnerships in order to not only retain/renew existing customers but also to extend customer share of spend in existing customers and to win new key account business.
- Creates the strategy and implementation plan for promoting the Key account business vision.
- Collaborates with Sales, Procurement, Marketing, Operations to develop appropriate sales support tools and internal standards and templates to ensure consistency of our value proposition in the marketplace and increase successful closing of sales opportunities.
- Introduce innovative and ongoing new business opportunities.
Manager, Pharmacy Program Operations
AmerisourceBergen
04.2019 - 04.2022
- Lead and managed projects and working teams to effectively initiate, plan, execute, and complete key initiatives across the Good Neighbor Pharmacy program
- Develops and monitors project plans, budget, ownership, deliverables, and deadlines
- Directs the Customer Experience team, ensuring customers understand all aspects of the Good Neighbor Pharmacy program along with utilizing each service within the program
- Develops and manages training for Pharmacists and Pharmacy staff
- Topics include; disease states, compliance and programs offered within the program
- Consults with Good Neighbor Pharmacy team on product and education ideas for program development to enhance profitability for customers and ABC
- Identify and procure suitable sponsorship's, as appropriate
- Acts as a liaison between business areas and technical support teams to ensure all parties have complete understanding of issues/requests, requirements, and process steps to ensure alignment and successful outcomes
- Trains and mentors’ new employees to maximize team performance and achieve daily performance objectives.
Specialist, Pharmacy Program Operations
AmerisourceBergen
03.2017 - 04.2019
- Owned site functionality for all Good Neighbor Pharmacy customer-facing portals including Brand Central Station, Good Neighbor Pharmacy e-store, signage portal and the University
- Contributed recommendations to strategic plans and reviews; prepared and completed action plans; implemented productivity, quality and customer-service standards
- Managed sponsorship's and contracts for the yearly Good Neighbor Pharmacy ThoughtSpot trade show
- Educated field and customers on pharmacy Compliance needs and seeks new opportunities to fill those needs
- Managed the day-to-day activity of the Good Neighbor Pharmacy premier signage program.
Coordinator, Pharmacy Program Operations
AmerisourceBergen
03.2015 - 03.2017
- Oversaw all aspects of pharmacy education and pharmacist training programs, including negotiating event contracts, site selection, event logistics and speaker selection for all events
- Owned and maintained third party relationships with all outside vendors associated with Good Neighbor Pharmacy
- Managed the daily operations of the Good Neighbor Pharmacy store brand identification process to include vendor negotiation and customer issue resolution
- Developed templates for each major initiative that will assist in streamlining, organizing, and standardizing repetitive procedures
- Proposed new ideas to improve processes for areas of responsibility.
HR Recruiting Specialist
AmerisourceBergen
08.2013 - 03.2015
- Assisted senior recruiters with candidate sourcing, using LinkedIn, job boards, etc
- Fostered productivity by coordinating itinerary and scheduling appointments
- Lead candidate through interview process and provide an overall positive candidate experience
- Worked directly with the Compliance Director and HR Advisors to ensure ABC was staying compliant within the new hire process
- Prepared new hires for orientation by ensuring they have cleared pre-employment procedures.
Education
Bachelor of Science - Human Resources Management, Business Administration
King's College
Wilkes-barre, PA2013
Skills
- Skills Project management Planning and Coordination
- Process Improvement
- Business Operations Relationship Development
Timeline
Senior Strategic Account Manager
MWI Animal Health
04.2022 - Current
Manager, Pharmacy Program Operations
AmerisourceBergen
04.2019 - 04.2022
Specialist, Pharmacy Program Operations
AmerisourceBergen
03.2017 - 04.2019
Coordinator, Pharmacy Program Operations
AmerisourceBergen
03.2015 - 03.2017
HR Recruiting Specialist
AmerisourceBergen
08.2013 - 03.2015
Bachelor of Science - Human Resources Management, Business Administration
King's College
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