Caitlyn Fians
Plymouth,MA
Summary
Customer-oriented General Manager with 10+ years of retail experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Meticulous strategic planner with comprehensive managerial acumen, offering vision and motivation.
Overview
15
15
years of professional experience
Work History
General Manager
BJ’s Wholesale Club
05.2017 - Current
- Drove club operations and profitability for clubs between $70-$110 million in sales annually
- Directing and leading a team of up to 9 managers and up to 200 team members, in Perishable, General Merchandise, and Grocery departments
- Regional resource and subject matter expert, peer mentor for General Manager Development Program participants in support of newly hired or promoted General Managers
- Supports and assists clubs across the region with driving efforts for remodels, merchandising, and inventories
- Strategically drives the business and maximizes profitability through controlling costs and maximizing margins, balances P&L, controlling labor, margins, waste, loss prevention, and controllable costs
- Consistently exceeds targets for member acquisition and metrics
- Build high performing teams by creating a culture of collaboration where risk taking is encouraged
- Provides honest and timely direction, follow up and feedback that will drive business results and support team member engagement
- Consistently executes company programs to prepare and pass quarterly and yearly internal operational audits
- Motivate team to drive customer satisfaction through exceptional member engagement and survey results.
Assistant Manager, Operations
Bj's Wholesale Club
02.2015 - 05.2017
- Primary point person in absence of the General Manager
- Responsible for Manager on Duty functions with primary responsibility for club operations including 3 mid-managers, human resources, club standards, membership, frontline, and specialty sales
- Drove club efforts for making EBITDA through different aspects on the P&L (ex
- General liability, workman’s comp, control of maintenance and supply expenses)
- Supervise all Human Resource functions within the Club, manage payroll, scheduling, & compensation
- Ensure member satisfaction and resolve customer concerns.
- Developed and maintained high-performing teams with ongoing training, coaching, and performance evaluations.
Assistant Manager, Perishables
Bj's Wholesale Club
05.2014 - 02.2015
- Responsible for Manager on Duty functions with primary responsibility for perishable departments productivity including 3 mid-managers, 1 supervisor and 30+ team members
- Train and develop team members in perishables departments; bakery, deli, meat and produce
- Oversaw dept specific sales, waste, standards, and conditions
- Identified profit opportunities within these departments as well as opportunities to decrease waste.
Asset Protection Manager
Bj's Wholesale Club
01.2014 - 05.2014
- Oversaw inventory control, including count programs, loss prevention practices, safe work environment compliance and damaged inventory processing
- Ensured all company policies and procedures were adhered to through receiving process
- Managed safety compliance throughout the club including steel safety, fire extinguisher access, and gas station regulations
- Helped facilitate and train the role out of SAP to the Region.
Human Resource Manager
Bj's Wholesale Club
09.2009 - 01.2014
- Managed training completion and compliance
- Maintained tax records, payroll information and scheduling for all employees
- Provide support for all employees including assistance with updating personnel information and benefits enrollment
- Communicated new policies and policy changes to management and employees of all levels
- Handled team member LOA communication and claims
- Responsible for comprehensive scheduling processes
- Maintained club performance management process, disciplinary process, and corresponding logs
- Trained new Managers in the Massachusetts area to ensure they were prepared for all responsibilities and company expectations of the Human Resource Dept.
Education
Bachelor of Science - Business Administration
University of Massachusetts
Lowell, MASkills
- Leadership and team building
- Efficient multi-tasker
- Problem Resolution
- Operations Management
- SuccessFactors
- PeopleSoft
- WorkForce Management
- PeopleAnswers
- SAP
Timeline
General Manager
BJ’s Wholesale Club
05.2017 - Current
Assistant Manager, Operations
Bj's Wholesale Club
02.2015 - 05.2017
Assistant Manager, Perishables
Bj's Wholesale Club
05.2014 - 02.2015
Asset Protection Manager
Bj's Wholesale Club
01.2014 - 05.2014
Human Resource Manager
Bj's Wholesale Club
09.2009 - 01.2014
Bachelor of Science - Business Administration
University of Massachusetts
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