Summary
Overview
Work History
Education
Skills
Timeline
Generic

Caitlyn Fish

Gainesville,GA

Summary

Dependable veterinary assistant effective in managing operations. Successful in encouraging team members to work efficiently, together and independently, and meet production targets. Well-organized, self-motivated and knowledgeable about successful strategies for managing fast-paced work.

Overview

4
4
years of professional experience

Work History

Veterinary Assistant

PetVet Care Centers
01.2024 - Current
  • Enhance patient care by assisting veterinarians with examinations and diagnostic procedures.
  • Contribute to clean and safe environment by maintaining surgical instruments, equipment, and facilities.
  • Improve client relations through effective communication and education on pet health needs.
  • Provide compassionate care for animals during treatment and recovery from illnesses or injuries.

Veterinary Receptionist

PetVet Care Centers
04.2022 - 01.2024
  • Enhanced client satisfaction by efficiently scheduling appointments and managing patient records.
  • Streamlined office operations for increased efficiency by organizing files and maintaining clean reception area.
  • Improved client retention by providing exceptional customer service to pet owners in person and over the phone.
  • Demonstrated the ability to de-escalate in scenarios where the client presented as dissatisfied with care or communication.
  • Assisted in training new staff members on reception procedures and software systems, contributing to overall team success.

Operations Manager

HomeGoods
02.2021 - 04.2022
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Reduced turnaround time for project completion through effective resource allocation and team management.
  • Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.

Engagement Coordinator/Key Carrier

HomeGoods
06.2020 - 02.2021
  • Delivered exceptional customer service, promptly addressing inquiries and resolving issues to ensure client satisfaction.
  • Mentored junior team members in effective engagement practices, enhancing overall team performance over time.
  • Monitored industry trends, adapting engagement approaches as needed to remain current and competitive in the market.
  • Maintained professional, organized, and safe environment for employees and patrons.

Education

Associate of Science - Veterinary Technology

Penn Foster College
Scottsdale, AZ
09.2025

High School Diploma -

Buford High School
Buford, GA
05.2018

Skills

  • Workforce Management
  • Customer Relationship Management
  • Data Entry
  • Team Development
  • Problem Resolution
  • Staff Training
  • Attention to Detail
  • Client Education and Communication

Timeline

Veterinary Assistant

PetVet Care Centers
01.2024 - Current

Veterinary Receptionist

PetVet Care Centers
04.2022 - 01.2024

Operations Manager

HomeGoods
02.2021 - 04.2022

Engagement Coordinator/Key Carrier

HomeGoods
06.2020 - 02.2021

Associate of Science - Veterinary Technology

Penn Foster College

High School Diploma -

Buford High School
Caitlyn Fish