- Enjoying the art of baking and pastry-making, experimenting with recipes
- Learning new cooking techniques and expanding my culinary skills
- Volunteer Work
Caitlyn Foltz
Fort Collins,CO
Summary
Experienced in customer service with a strong background in improving guest experiences at Panera Bread through attentive service and effective problem-solving. Knowledgeable in sanitation practices and clear communication, with the ability to stay calm under pressure. Reliable and skilled at multitasking, I work well in teams and consistently contribute to a positive, efficient workplace.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Cashier
Panera Bread
08.2023 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash and credit card transactions
- Helped customers complete purchases, locate items, and join reward programs.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Breakfast Attendant
Hampton Inn By Hilton
01.2024 - 05.2024
- Operated kitchen equipment safely and efficiently, resulting in consistent quality of prepared foods.
- Displayed strong attention to detail when setting up buffet stations or cleaning the dining area after service.
- Maintained proper food handling procedures by following safety and sanitation guidelines diligently.
- Adhered to hotel brand standards when preparing meals and maintaining the appearance of the dining area.
- Restocked serving dishes, utensils, and condiments as needed to ensure optimal availability for guests throughout breakfast service hours.
- Handled high-pressure situations calmly while multitasking effectively during peak service times.
- Managed time efficiently to complete all assigned tasks before the start of breakfast service each day.
Front Desk Receptionist
Aim High
07.2022 - 04.2023
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Completed data entry and filing to keep records updated for easy retrieval.
- Answered customer telephone calls promptly and appropriately handled needs.
Education
No Degree - Business
Colorado State University
Fort Collins, CO05.2028
Skills
- Customer Service
- Customer Assistance
- Work Ethic and Integrity
- Patience and Empathy
- Sanitation Practices
- Teamwork and Collaboration
- Problem-Solving
- Clear Communication
- Strong multitasking
- Reliability and punctuality
Certification
- ServSafe
- Foundations of Restaurant Management & Culinary Arts Levels 1 and 2
Interests
Timeline
Breakfast Attendant
Hampton Inn By Hilton
01.2024 - 05.2024
Cashier
Panera Bread
08.2023 - Current
Front Desk Receptionist
Aim High
07.2022 - 04.2023
No Degree - Business
Colorado State University
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