Caitlyn Frazier
Yorba Linda,CA
Summary
Dedicated veterinary receptionist with over seven years of experience in fast-paced, client-focused environments. Skilled in managing complex scheduling, multi-line phone systems, and accurate financial transactions. Recognized for exceptional communication, attention to detail, and ability to maintain composure under pressure. Adept at balancing technical proficiency with a strong customer service mindset to ensure smooth operations and positive client experiences.
Overview
11
11
years of professional experience
Work History
Veterinary Receptionist
Anaheim Hills Pet Clinic
Anaheim Hills
08.2022 - Current
- Managed a high-volume, multi-line phone system, and triaged client concerns to determine appointment urgency and direct care appropriately.
- Maintained precise digital and physical medical records through AVImark; guaranteed timely entry, scanning, and filing of all client, patient, and treatment documents.
- Performed high-volume data entry with accuracy, including client demographics, medical histories, and payment records.
- Scanned, labeled, and archived documents following clinic protocols and HIPAA-adjacent confidentiality standards.
- Scheduled and coordinated doctor appointments, grooming, and boarding reservations using AVImark software, ensuring a smooth daily workflow and optimal resource use.
- Processed client check-ins, invoicing, and payments through multiple platforms (CareCredit, Scratchpay, and direct POS), maintaining accuracy under pressure.
- Served as the primary liaison between clients and the medical team, relaying updates, messages, and lab results with professionalism and empathy.
- Handled medication refill requests and pharmacy communications, including compounding orders and documentation management.
- Recognized for exceptional customer service and reliability—frequently praised by clients for professionalism, efficiency, and compassionate communication; personally mentioned in multiple 5-star Yelp reviews.
- Maintained composure and accuracy in a fast-paced, high-stress environment, often single-handedly managing a full lobby and continuous phone traffic.
Kennel Attendant
Anaheim Hills Pet Clinic
Anaheim
08.2018 - 08.2022
- Checked in boarding pets, gathering and documenting detailed feeding, medication, and health information, including special needs for medically fragile patients.
- Monitored and recorded weights, appetite, elimination, and behavior across shifts, ensuring accurate documentation and early detection of health concerns.
- Recognized for exceptional attention to detail—identified subtle clinical changes (e.g., early urinary blockage signs) and promptly relayed findings to the treatment team, preventing medical emergencies.
- Communicated effectively between boarding, treatment, and client services, ensuring continuity of care and accurate transfer of information.
- Provided client support during check-ins, addressing concerns, offering facility tours, and maintaining trust for anxious pet owners.
- Assisted in booking boarding reservations and entering charges, bridging kennel and reception responsibilities to support smooth daily operations.
- Maintained a clean, safe, and positive environment for all boarders while promoting facility add-ons and client satisfaction.
Administrative Assistant
ARG Quality Consulting
Yorba Linda
01.2015 - 06.2018
- Provided general administrative and clerical support, including scanning, filing, and organizing digital and physical records.
- Created and maintained Excel spreadsheets to track financial data and organize contractor payment records.
- Processed and verified payments for independent contractors, ensuring timely and accurate disbursement.
- Reviewed expense reports and credit card statements to identify and categorize business vs personal expenditures.
- Supported office operations by assisting with errands, correspondence, and scheduling as needed.
Education
High School Diploma -
El Dorado High School
Placentia, CA06-2014
Skills
- Client communication and relationship management
- Multi-line phone management
- AVImark software proficiency
- High-volume data entry with strong accuracy
- Medical and administrative record management
- Accurate digital and physical file organization
- Microsoft Office and Google Workspace expertise
- Strong organizational efficiency and time management
- Excellent written and verbal communication
- Team collaboration and interdepartmental communication
- Conflict resolution and problem-solving
- Confidential information handling
- Adaptability in fast-paced environments
References
References available upon request.
Timeline
Veterinary Receptionist
Anaheim Hills Pet Clinic
08.2022 - Current
Kennel Attendant
Anaheim Hills Pet Clinic
08.2018 - 08.2022
Administrative Assistant
ARG Quality Consulting
01.2015 - 06.2018
High School Diploma -
El Dorado High School