Caitlyn Gall
Fairfield,Ohio
Summary
Results-driven Customer Service Supervisor recognized for excellence in customer service and strong organizational skills in document management. Demonstrated ability to lead projects that improve team efficiency and customer satisfaction. Expertise in time management and workflow enhancement.
Overview
11
11
years of professional experience
Work History
Customer Service Supervisor/Quality Control
MHC Medical Products (formerly 360 Pharma Group)
Fairfield, OH
12.2017 - Current
- Lead a team of five members in quality projects of improving twelve manufacturer's Instructions For Use documents (IFU) to improve customer understanding on products.
- Submit Medical Device Reporting (MDR) to FDA for 510K products with the focus on medical devices.
- Manage a team of six to submit orders of government products to distributors across the country.
- Maintain and approve all returns before being applied to invoices.
- Develop all documentation and logs of implemented solutions and generated and submitted reports. Provided regular updates to team leadership and product manufacturer on quality metrics by communicating consistency problems or production deficiencies.
- Conduct a data review and follow standard practices to find solutions working directly with multiple manufacturer(s).
- Inspect incoming products for adherence to labeling laws and company quality standards.
- Complete all quality documentation for the Customer Service Department set standard by FDA.
- Maintain consumer and direct customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Executive Assistant
360 Pharma Group (formerly River City Pharma)
Mason, OH
08.2016 - 12.2017
- Fully stocked and maintained office supplies for over 400 employees.
- Processed travel expenses and reimbursements for the executive team.
- Handled logistics, catering, schedule and travel arrangements for meeting and event planning for board of directors, president and executive vice president.
Front Desk Receptionist
River City Pharma
Fairfield, Ohio
02.2015 - 07.2017
- Monitored over 200 new clients and customers using Dun & Bradstreet that increased sales.
- Transcribed phone messages and relayed to appropriate personnel.
Education
High School Diploma - undefined
Lakota West High School
West Chester, OH05.2011
Skills
- Team leadership
- Training and development
- Cross-department collaboration
- Time management
- Internal auditing and CAPA
- Policy improvement
- Workflow planning
- Document control
Timeline
Customer Service Supervisor/Quality Control
MHC Medical Products (formerly 360 Pharma Group)
12.2017 - Current
Executive Assistant
360 Pharma Group (formerly River City Pharma)
08.2016 - 12.2017
Front Desk Receptionist
River City Pharma
02.2015 - 07.2017
High School Diploma - undefined
Lakota West High School