Caitlyn Gasper
Oakley,MI
Summary
Proven to excel in high-pressure environments, I significantly enhanced customer satisfaction and referrals at The Back Forty Bar and Grille by leveraging strong multitasking abilities and exceptional customer service skills. Expert in accurate money handling and adept at resolving complaints, my approach ensured a welcoming atmosphere, adhering to health standards and boosting walk-in business.
Overview
7
7
years of professional experience
Work History
Waitress
The Back Forty
03.2017 - Current
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Education
Bachelor Of Business Administration - Business Management
Northwood University
Midland, MIBachelors Of Business Administration - Hospitality Management
Northwood University
Midland, MIHigh School Diploma -
Chesaning Union High School
Chesaning, MI05.2021
Skills
- Customer Service
- Strong multitasking
- Handling Complaints
- Accurate money handling
- Greeting guests
- Menu Recommendations
Timeline
Waitress
The Back Forty
03.2017 - Current
Bachelor Of Business Administration - Business Management
Northwood University
Bachelors Of Business Administration - Hospitality Management
Northwood University
High School Diploma -
Chesaning Union High School
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