Hi, I’m
Caitlyn Gladden
Winter Haven,FL
Summary
Highly motivated and results-driven professional with extensive experience in customer service and cash handling. Skilled in managing daily operations, scheduling, and budgeting, with demonstrated ability to resolve conflicts and provide exceptional customer service. Possess excellent multitasking capabilities and strong analytical and problem-solving skills. Known for displaying patience, empathy, and integrity, with expertise in issue resolution and customer service excellence.
Overview
8
years of professional experience
Work History
Planet Hollywood
Cashier
06.2024 - Current
Job overview
- Created daily schedules for both servers and managers
- Answered phones and made reservations for guests from all over the world
- Accurately managed cash drawer and payouts for servers
- Maintained office materials and fielded inquiries for large parties
Target
Sales Associate
02.2023 - 03.2024
Job overview
- Greeted customers warmly and offered assistance
- Helped customers find and select products
- Kept work area clean, organized and free of clutter at all times
- Performed cleaning tasks, keeping store neat and organized
- Operated cash register and POS to handle purchases, refunds, and exchanges for customers
- Demonstrated exceptional customer service skills, resolving customer complaints efficiently and courteously
- Handled customer complaints and inquiries in a courteous and efficient manner
Basin White
Manager
06.2021 - 02.2023
Job overview
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Managed and motivated employees to be productive and engaged in work.
- Established team priorities, maintained schedules and monitored performance.
- Accomplished multiple tasks within established timeframes.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Walt Disney World
Retail Sales Associate/Trainer
01.2019 - 04.2020
Job overview
- Mentored and trained new employees on company policies and procedures
- Provided support for customers by addressing complaints quickly and efficiently, displaying exceptional customer service skills.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Greeted customers and helped with product questions, selections, and purchases.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
School of Hope
Administrative Assistant
08.2016 - 12.2018
Job overview
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed filing system, entered data and completed other clerical tasks.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
Education
Three Rivers Community College
Marketing and Merchandising
12.2018
Skills
- Customer service
- Patience and empathy
- Cash handling
- Written and verbal communication
- Product restocking
- Product knowledge
- Complex Problem-solving
- POS system operations
Timeline
Cashier
Planet Hollywood
06.2024 - Current
Sales Associate
Target
02.2023 - 03.2024
Manager
Basin White
06.2021 - 02.2023
Retail Sales Associate/Trainer
Walt Disney World
01.2019 - 04.2020
Administrative Assistant
School of Hope
08.2016 - 12.2018
Three Rivers Community College
Marketing and Merchandising
Similar Profiles
Jesús RosalesJesús Rosales
Resident Hotel Director at Blue Diamond Resorts / Planet Hollywood Costa Rica and Planet Hollywood CancúnResident Hotel Director at Blue Diamond Resorts / Planet Hollywood Costa Rica and Planet Hollywood Cancún
Chloe LopezChloe Lopez
Server at Planet HollywoodServer at Planet Hollywood
Buffy CroftBuffy Croft
Cocktail Server at Planet HollywoodCocktail Server at Planet Hollywood
Robert CainRobert Cain
Assistant Casino Manager Slots at Planet HollywoodAssistant Casino Manager Slots at Planet Hollywood
Joanna OcasioJoanna Ocasio
Pharmacy Quality Outreach Specialist at EmblemHealthPharmacy Quality Outreach Specialist at EmblemHealth