Caitlyn Gonzalez
Summary
Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.
Overview
10
10
years of professional experience
Work History
Student Assistant
Technology Help Center, SUNY
Cortland, NY
05.2021 - 05.2022
- Configured hardware, devices and software to set up work stations for employees.
- Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
- Helped streamline repair processes and update procedures for support action consistency.
- Devised solutions to operations issues related to Windows and Mac systems through Adobe, Sharepoint, and more, working closely via phone, email, live chat and web teleconference.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Carried out day-day-day duties accurately and efficiently.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Assistant Supervisor
ASC Bistro, SUNY
Cortland, NY
03.2020 - 09.2021
- Supported Supervisor by preparing production reports and collating quality documentation.
- Revised work practices to improve efficiency, boost quality and meet production goals.
- Trained assembly finishers and evaluated quality of work.
- Maintained accurate inventory, working with purchasing department and logistics for resupply
- Managed records and documentation for payroll, inventory control and workflow.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
General Manager
Bay Shore Yacht Club
, NY
04.2017 - 08.2021
- Meet and exceed daily productivity goals including high volume customer interaction and consistently earned top customer satisfaction
- Apply problem solving skills to resolve inquiries and disputes, and escalate using appropriate channels when necessary
- Increase health and safety management metrics by ensuring all employees are made aware of the regulatory compliance measures
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Launched new, robust business management software system, resulting in improved operational insight and planning.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
Editor in Chief
SUNY Cortland
Cortland, NY
09.2020 - 12.2022
- The Dragon Chronicle is, Cortland's student governed school newspaper.
- Determined readiness of written pieces, made changes and approved final versions for publication.
- Reviewed articles for grammar, spelling, punctuation, syntax, accuracy and compliance with quality standards.
- Guided and motivated staff to achieve demanding targets under tight deadlines.
- Interviewed sources and developed relationships with informants to obtain vital information for stories.
- Supported design team by helping develop layouts and collaborating with production professionals to create publications.
- Managed team of 25 or more personnel to deliver consistent, accurate, engaging and relevant content.
Volunteer
El Hogar San Francisco de Asís
Chaclacayo , Peru
06.2017 - 07.2017
- El Hogar is a rehabilitation home for children in Chaclacayo, Peru
- Volunteers help the year round staff with the children who live there
- Many of them need special care, have dietary restrictions and need to be taken to doctors appointments, physical therapy, and psychological therapy every week
- Coordinated food, clothing and household items for disadvantaged individuals and families.
- Maintained clean, neat and operational facilities to serve program needs.
- Used strong interpersonal communication skills to convey information to others.
- Supported engaging, fun and smooth-running events by helping with organization and planning.
Mentor, At-Risk Youth
Nora Cronin Presentation Academy for Young Girls
Newburgh, York
09.2017 - 05.2018
- This two year program partners, and senior girls from St.Johns High School, to seventh and eighth grade girls from
- The Junior and senior girls mentor, offer advice, and guide these young girls through their adolescent years in any way they can
- It was our goal to help them achieve their full potential
- We were someone they could look up to and go to for advice
- This was a mentorship for life, we are still in contact to this day
- Engaged and interacted with youth members, teaching sustainable habits and coping mechanisms.
Education
Bachelor of Arts - Communications Public Relations And Advertising
Cortland State University of New York, SUNY Cortland
Cortland, New York05.2022
Skills
- Verbal and Written Communication
- Computer Skills
- Telephone Etiquette
- Teamwork and Collaboration
- Adaptability and Dependability
- Scheduling and Coordinating
- Staff Management
- Managing Operations and Efficiency
- Promotion and Advertising
- Media Communications
- Adobe Systems Adobe Creative Cloud
- Managing Multiple Tasks
Timeline
Student Assistant
Technology Help Center, SUNY
05.2021 - 05.2022
Editor in Chief
SUNY Cortland
09.2020 - 12.2022
Assistant Supervisor
ASC Bistro, SUNY
03.2020 - 09.2021
Mentor, At-Risk Youth
Nora Cronin Presentation Academy for Young Girls
09.2017 - 05.2018
Volunteer
El Hogar San Francisco de Asís
06.2017 - 07.2017
General Manager
Bay Shore Yacht Club
04.2017 - 08.2021
Bachelor of Arts - Communications Public Relations And Advertising
Cortland State University of New York, SUNY Cortland
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