Overview
Work History
Education
Skills
Awards and Activities
References
Timeline
Generic

Caitlyn Gonzalez

1000 SW 62nd Blvd Gainesville, Fl 32607

Overview

2
2
years of professional experience

Work History

Front Desk Associate

Blink Fitness Gym
06.2023 - 08.2023
  • Greeted customers with a friendly welcome upon arrival, offered assistance, and answered questions while managing the check-in process to build rapport and a positive environment.
  • Managed memberships and inquiries over phone, in person, and via computer for guests, satisfying information requests from guests.
  • Maintained a clean, clutter-free and orderly front desk and weight lifting area to present attractive atmosphere, contributing to a positive experience.
  • Directed and booked guests with fitness experts, resulting in a substantial increase in membership enrollments.
  • Increased revenue by communicating and demonstrating the advantages of products and special promotions to customers.
  • Collaborated with staff on clerical and administrative requirements, optimizing efficiency and maximizing team productivity.

SECRETARY

National English Honors Society
05.2021 - 06.2023
  • Designed and maintained spreadsheets and databases to monitor, analyze, and report on member responsibilities' performance.
  • Organized logistics and materials for meetings, meticulously documenting detailed notes for later distribution to advisors.
  • Developed and updated records and files to maintain document compliance.
  • Processed documents and important materials, ensuring information was in strict compliance with administrative guidelines.
  • Proposed and collaborated on the creation of a club magazine for student sales, resulting in a $3,000 increase in club funding.
  • Curated captivating content, such as short stories, to enrich the club magazine, fostering increased motivation among members to write for the magazine and increasing submission rates.

Crew Team Member

McDonald's
04.2021 - 08.2021
  • Resolved customer complaints by remaking dishes and administering refunds when necessary, ensuring customer satisfaction.
  • Managed orders within POS systems and efficiently processed cash and credit transactions.
  • Delivered outstanding customer service by warmly greeting customers and consistently meeting quality expectations.
  • Maintained cleanliness and sanitation in food preparation and dining areas, as well as with equipment.
  • Prepared products in accordance with restaurant, health, and safety standards and procedures.
  • Trained and instructed new team members on procedures, customer service protocols, recipes, and utilization of the POS system, contributing to a well-trained staff.

Education

Expected Bachelor of Arts - English

University of Florida
Gainesville, FL
2027

High School Diploma -

Somerset Academy Chapel Trail High School
Pembroke Pines, Florida
06.2023

Skills

  • Technical skills: Microsoft Office, Excel specifically for comparative analysis, and photoshop
  • Language: English (fluent) Spanish (conversational and reading)
  • Customer service and assistance
  • Multitasking and Time Management
  • Technical Writing
  • Proficient spelling, grammar, and punctuation skills
  • Guest Satisfaction
  • Excellent Teamwork
  • Word Processing
  • Material Inventory Management

Awards and Activities

  • National Hispanic Recognition award
  • Bright Futures Scholarship
  • Volunteer counselor and teacher at Coral Cove elementary school. (June 2021- August 2021) and (June 2022- August 2022)
  • English, history, and math tutor for middle school students. (September 2021-Present)
  • Writer for Phantom Writers magazine at Somerset Academy (September 2021- June 2023)

References

  • Dayron Blanco, advisor of Phantom Writers and National English Honor Society, (786)-417-9439, dblanco@somersetacademy.com.
  • Damian Dent, General Manager of Blink Fitness, (305)-546-5222, damian.dent@blinkfitness.com

Timeline

Front Desk Associate

Blink Fitness Gym
06.2023 - 08.2023

SECRETARY

National English Honors Society
05.2021 - 06.2023

Crew Team Member

McDonald's
04.2021 - 08.2021

Expected Bachelor of Arts - English

University of Florida

High School Diploma -

Somerset Academy Chapel Trail High School

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Caitlyn Gonzalez