Caitlyn Gowin
Orlando,Florida
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
1
1
year of professional experience
Work History
Lead Front Desk Receptionist
Floyd's Barbershop
10.2023 - Current
- Scheduled, coordinated and confirmed appointments and meetings.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Trained new team members on company procedures, customer service and issue resolution.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Collected room deposits, fees, and payments.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Confirmed appointments, communicated with clients, and updated client records.
- Organized, maintained and updated information in computer databases.
- Handled assignments independently with good judgement and critical thinking skills.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Sorted, received, and distributed mail correspondence between departments and personnel.
Front Desk Receptionist
Floyd's Barbershop
10.2022 - 10.2023
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Collected room deposits, fees, and payments.
- Completed all tasks in compliance with company policies and procedures.
- Handled assignments independently with good judgement and critical thinking skills.
Sales Lead
Journeys Shoe Store
08.2022 - 10.2022
- Trained, coached, and mentored new sales associates for maximum performance.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Increased sales and customer satisfaction through personalized servicing.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Handled cash register operations and customer transactions to process payments.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
Sales Associate
Journeys Shoe Store
07.2022 - 08.2022
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Used in-store system to locate inventory and place special orders for customers.
Education
High School Diploma -
Florida Virtual School Flex 9-12
Orlando, FL05.2022
Skills
- Excellent Communication
- Record Keeping
- Telephone Etiquette
- Multitasking Abilities
- Organizational Skills
- Attention to Detail
- Empathy and Compassion
- Conflict Resolution
- Staff Training
- Time Management
- Inventory Control
- Customer Service
Timeline
Lead Front Desk Receptionist
Floyd's Barbershop
10.2023 - Current
Front Desk Receptionist
Floyd's Barbershop
10.2022 - 10.2023
Sales Lead
Journeys Shoe Store
08.2022 - 10.2022
Sales Associate
Journeys Shoe Store
07.2022 - 08.2022
High School Diploma -
Florida Virtual School Flex 9-12
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