Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Caitlyn Gowin

Orlando,FL

Summary

Dependable Customer Service Coordinator with robust experience in managing customer service teams and improving service procedures. Strengths include strong problem-solving skills, exceptional communication abilities, and sharp proficiency in using relevant software tools. Noteworthy impact made in previous roles by enhancing overall customer satisfaction levels and streamlining workflow processes.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Lead Customer Service Coordinator

Floyd's Barbershop
Orlando, Florida
10.2023 - Current
  • Coordinated customer inquiries and resolved issues efficiently.
  • Managed appointment scheduling using salon management software.
  • Assisted stylists in maintaining a clean and organized workspace.
  • Provided exceptional service to enhance customer satisfaction and loyalty.
  • Trained new staff on customer service protocols and systems.
  • Communicated with clients about services, promotions, and policies clearly.
  • Supported inventory management by tracking product availability and orders.
  • Developed relationships with customers to ensure satisfaction.
  • Tracked orders from placement through delivery and follow-up as needed.
  • Collaborated with leadership teams to evaluate previous actions and adjust procedures for handling future issues.

Customer Service Coordinator

Floyd's Barbershop
Orlando , FL
10.2022 - 10.2023
  • Coordinated customer appointments and managed scheduling for multiple barbers.
  • Collaborated with barbers to ensure exceptional client experiences during visits.
  • Consulted with customers regarding needs and addressed concerns.
  • Provided customer service assistance to customers via phone and email.
  • Maintained accurate records of customer interactions and transactions.

Sales Lead

Journeys Shoes
Orlanco , FL
07.2022 - 10.2022
  • Led sales team to achieve monthly targets and enhance customer engagement.
  • Developed training materials for new sales representatives to improve product knowledge.
  • Managed cash register operations using POS system and processed sales and returns.
  • Maintained attractive merchandise displays to maximize purchases.
  • Developed and implemented a successful sales strategy to increase revenue.
  • Engaged shoppers, providing assistance and information on merchandise and product features.

Education

Florida Virtual High School
Orlando, FL
05-2022

Bachelor of Arts - Psychology

Southern New Hampshire University
Hooksett, NH

Skills

  • Appointment scheduling
  • Customer relationship management
  • Inventory management
  • Sales strategies
  • Team leadership
  • Record keeping
  • Employee training
  • Time management
  • Quality assurance
  • Payment processing
  • Microsoft outlook, word, and Excel
  • Cash handling

Certification

  • Achieved certification in Adobe Photoshop (2019)

Timeline

Lead Customer Service Coordinator

Floyd's Barbershop
10.2023 - Current

Customer Service Coordinator

Floyd's Barbershop
10.2022 - 10.2023

Sales Lead

Journeys Shoes
07.2022 - 10.2022

Florida Virtual High School

Bachelor of Arts - Psychology

Southern New Hampshire University

Similar Profiles

CREATE PROFILE