Caitlyn Hanslovan
Owasso
Summary
Dynamic operations leader with a proven track record at A Peaceful Pack, LLC, enhancing customer satisfaction through strategic planning and effective team training. Skilled in logistics management and performance analysis, I drive operational efficiency and foster collaboration, achieving significant improvements in service delivery and employee productivity.
Overview
8
8
years of professional experience
Work History
Assistant Director of Operations
A Peaceful Pack, LLC
04.2023 - Current
- Coordinated facility maintenance schedules to ensure smooth operations without impacting daily tasks.
- Served as a liaison between senior management and frontline staff to facilitate communication and ensure alignment with company objectives.
- Designed and executed staff training programs to enhance employee skills, knowledge, and productivity.
- Established best practices in customer service, leading to improved satisfaction rates among clients.
- Evaluated employee performance regularly through appraisals, providing constructive feedback for professional growth.
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
- Achieved team goals through formalized training plans, coaching, and performance management.
- Oversaw day-to-day production activities in accordance with business objectives.
- Analyzed customer feedback and identified areas for improvement to drive business success.
- Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
- Involved in event management, marketing and sales, communications, fundraising, and graphic design
o Attended staff meetings, board meetings, and walkthrough meetings for upcoming events
o Prepared budget sheets
Assistant Director of Sales
A Peaceful Pack, LLC
04.2023 - Current
- Streamlined the sales process by introducing CRM software and improving data management practices.
- Implemented successful lead generation campaigns that resulted in increased prospect inquiries and conversions.
- Negotiated contracts with clients, ensuring mutually beneficial terms were agreed upon.
- Collaborated with various departments to develop new products and services tailored to customer needs.
- Assessed client feedback regularly in order to make necessary adjustments or enhancements within the department''s approach.
- Evaluated employee performance regularly and set individualized goals aimed at improvement while recognizing achievements.
- Optimized the sales pipeline by identifying bottlenecks within processes and implementing improvements accordingly.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
Client Experience Specialist
A Peaceful Pack, LLC
04.2023 - Current
- Developed strong relationships with clients, leading to increased loyalty and repeat business.
- Managed numerous accounts simultaneously while maintaining excellent organizational skills.
- Developed and enhanced relationships with existing customers through excellent customer service and timely follow-up.
- Served as a liaison between clients and internal departments, ensuring timely resolution of any issues that arose during the engagement process.
- Enhanced client satisfaction by addressing concerns promptly and providing personalized solutions.
- Gathered valuable feedback from clients, driving continuous improvements in products and services offered.
- Acted as a trusted advisor to clients, offering guidance and support throughout their journey with the company.
- Trained new team members on best practices for delivering exceptional client experiences, raising overall performance standards across the team.
- Responded to all client inquiries and asked appropriate questions to facilitate resolution.
- Interacted with team members across departments to research and resolve customer issues.
- Created sales quotes and converted sales orders using internal ordering system.
- Prepared detailed reports on client interactions, identifying trends and opportunities for improvement within the organization''s service offerings.
Insurance Billing Specialist
Therapy Works For Kids
08.2021 - 04.2023
- Minimized errors in claims submissions through regular cross-checking of CPT and ICD codes against medical documentation.
- Assisted colleagues during peak workload periods, demonstrating strong teamwork and commitment to overall departmental success.
- Collaborated with medical staff to obtain necessary documentation, enabling timely submission of accurate claims.
- Streamlined billing processes for improved efficiency through the implementation of electronic payment systems.
Medical Billing Specialist
Oklahoma Medical Billing
10.2019 - 04.2021
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Posted and adjusted payments from insurance companies.
- Communicated effectively and extensively with other departments to resolve claims issues.
- Located errors and promptly refiled rejected claims.
- Billing all primary, secondary, and tertiary insurance claims in a timely manner; electronically or hard copies within 24-48
hours - Identified and resolved patient billing and payment issues.
- Examined patients' insurance coverage, deductibles, insurance carrier payments and remaining balances not covered under policies when applicable.
Sports Development Intern
Tulsa Sports Commission
01.2018 - 05.2018
- Involved in event management, marketing and sales, communications, fundraising, and graphic design
- Attended staff meetings, board meetings, and walkthrough meetings for upcoming events
- Prepared budget sheets
Education
Bachelor of Science - Sports Management - Business Operations
Oral Roberts University
Tulsa, OK05-2018
Skills
- Scheduling and coordination
- Logistics management
- Operational efficiency
- Strategic planning and execution
- Leadership training
- Operations oversight
- Business management
- Process improvements
- Performance analysis
- Schedule oversight
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Multitasking Abilities
- Excellent communication
- Organizational skills
Timeline
Assistant Director of Operations
A Peaceful Pack, LLC
04.2023 - Current
Assistant Director of Sales
A Peaceful Pack, LLC
04.2023 - Current
Client Experience Specialist
A Peaceful Pack, LLC
04.2023 - Current
Insurance Billing Specialist
Therapy Works For Kids
08.2021 - 04.2023
Medical Billing Specialist
Oklahoma Medical Billing
10.2019 - 04.2021
Sports Development Intern
Tulsa Sports Commission
01.2018 - 05.2018
Bachelor of Science - Sports Management - Business Operations
Oral Roberts University
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