Summary
Overview
Work History
Education
Skills
Timeline
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Caitlyn Harrill

Phoenix,AZ

Summary

Proven leader with a track record of enhancing team performance and customer satisfaction. Skilled in cash handling and decision making. I excel in employee training and problem solving. My energetic approach has consistently driven sales growth and operational efficiency, demonstrating a strong focus on achieving results through effective management and motivational skills.

Overview

12
12
years of professional experience

Work History

Shift Manager, Bartender, Server

Barley House
01.2016 - 07.2019
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Promoted a positive work environment through open communication and constructive feedback.
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
  • Adhered to company standards and compliance requirements for operations and cleanliness of areas.
  • Contributed to increased sales revenue by motivating staff to achieve individual and team goals consistently.
  • Handled cash and card transactions accurately, reducing discrepancies and balancing till at end of each shift.

Shift Leader, Bartender

Cest La Vie
08.2015 - 01.2016
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
  • Oversaw cash handling and financial transactions, ensuring accuracy and reducing discrepancies.
  • Served high customer volumes during special events, nights, and weekends.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.

Bartender

Vada
03.2014 - 08.2015
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.

Hostess Trainer

Red Robin
02.2012 - 03.2014
  • Enhanced customer satisfaction by efficiently managing reservations and seating arrangements.
  • Managed high-pressure situations during peak hours, maintaining excellent customer service and smooth operations.
  • Promoted a culture of teamwork among all front-of-house staff which resulted in better collaboration and higher efficiency levels.
  • Maintained clean and organized front-of-house areas, contributing to an inviting atmosphere for guests.
  • Served consistent portions following recipes and control standards.

Manager

Journeys Shoes
12.2009 - 02.2012
  • Accomplished multiple tasks within established timeframes.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Cross-trained existing employees to maximize team agility and performance.
  • Established team priorities, maintained schedules and monitored performance.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.

Shift Leader

Cold Stone Creamery
04.2007 - 12.2009
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.

Education

Technical Degree - Electrical Engineering

ATT
Great Lakes, IL
02.2020

Diploma - College Preparation

Shaker Heights High School
Shaker Heights, OH

Skills

  • Cash Handling
  • Decision-Making
  • Customer service focus
  • Employee Training
  • Inventory Control
  • Schedule Management
  • Problem-Solving
  • Safety Procedures
  • Energetic and Enthusiastic

Timeline

Shift Manager, Bartender, Server

Barley House
01.2016 - 07.2019

Shift Leader, Bartender

Cest La Vie
08.2015 - 01.2016

Bartender

Vada
03.2014 - 08.2015

Hostess Trainer

Red Robin
02.2012 - 03.2014

Manager

Journeys Shoes
12.2009 - 02.2012

Shift Leader

Cold Stone Creamery
04.2007 - 12.2009

Technical Degree - Electrical Engineering

ATT

Diploma - College Preparation

Shaker Heights High School

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Caitlyn Harrill