Caitlyn Hartline
Mattawan
Summary
Skilled in process analysis and improvement within fast-paced operational setting, seeking to transition into the role of Sales Support Supervisor. Demonstrates strong problem-solving abilities and effective communication skills developed in a collaborative environment. Proven ability to manage multiple projects and prioritize tasks to meet deadlines. Process professional with proven track record in optimizing workflows and improving operational efficiencies. Known for strong collaboration and adaptability, capable of delivering consistent results. Excels in process analysis and team collaboration, ensuring reliable and flexible support for changing needs. Focused on leveraging these transferrable skills to contribute to new and challenging role.
Overview
10
10
years of professional experience
Work History
Senior ProCare Process Specialist
Stryker
01.2023 - Current
- Developed user-friendly documentation for processes, increasing employee understanding and reducing training time.
- Served as a subject matter expert for process-related inquiries, providing guidance to colleagues when needed.
- Conducted regular audits of processes, identifying areas for improvement and recommending corrective actions.
- Streamlined communication within the team, leading to better project coordination and timely completion of tasks.
- Designed and executed training programs for new hires, fostering a culture of continuous learning among employees.
- Optimized process efficiency by identifying bottlenecks and implementing improvements in workflows.
- Managed multiple projects simultaneously under tight deadlines while maintaining a strong focus on quality outcomes.
- Conducted regular process reviews, identifying inefficiencies and implementing improvements that led to increased productivity and cost savings.
- Maintained accurate records of all vehicles'' registration, insurance policies, maintenance logs, and other relevant documentation for easy access during audits or inspections.
- Led cross-functional teams in the development and implementation of new fleet policies and procedures.
- Streamlined maintenance processes for improved vehicle performance and reduced downtime.
- Enhanced fleet efficiency by implementing advanced tracking and monitoring systems.
- Facilitated open lines of communication between drivers, dispatchers, mechanics, and leadership to foster a collaborative work environment.
- Positively interacted with drivers, upper management and shop department, which helped improve overall communication.
Customer Service Representative
Stryker Medical
03.2021 - Current
- Full-time customer service representative
- Proficient in the use of Salesforce, JDE, and Microsoft Office.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Travel Agent
AAA Insurance and Travel
05.2016 - 02.2021
- Full-time travel agent
- Research and books vacations for clients as well as plans and promotes travel events
- Several times a year spends time traveling to training and promotional events
- Provides customer service in answering phones, giving out AAA products, and taking payments
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
- Designed personalized vacation experiences based on thorough understanding of each client''s interests, budget constraints, and desired outcomes.
- Increased client satisfaction by creating customized travel itineraries tailored to individual preferences and needs.
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
- Streamlined booking processes for improved efficiency and reduced wait times for customers.
Sales and Marketing
Better Advertising Professionals
02.2017 - 05.2017
- Worked in sales and marketing in a group setting in order to fulfill customer satisfaction
Care Provider
Spectrum Community Services CLS Care
05.2015 - 01.2016
- Provided in-home care for special needs adults
- Assisted in activities of daily living, meal preparation, and medication administration
- Helped with home management tasks, meal preparation, grocery shopping, and routine cleaning.
- Organized medication and provided reminders according to schedule.
- Reduced patient anxiety and stress through effective communication and active listening skills.
- Promoted social, emotional, and physical health through diverse activities.
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Assisted patients with self-administered medications.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
Intern
South Christian HS AD Intern
08.2015 - 12.2015
- Volunteered my time to assist the athletic director, athletes, parents, and coaches
- Set up and cleaned gym and sports complex before and after athletic events
- Rewrote the high school parent to coach communication handbook
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Organized and helped prepare materials for onsite and offsite events.
- Provided administrative assistance to sports management professionals, streamlining day-to-day operations within the department.
Education
MBA - Project Management
Cornerstone University
Grand Rapids, MI01.2020
Bachelor of Science - Sports Management
Cornerstone University
Grand Rapids, MI01.2020
General Education - undefined
Southwestern Michigan College
Dowagiac, MI01.2013
Skills
- Stakeholder management
- Workflow design
- Process automation
- Presentations
- Teamwork and collaboration
- Production deadline management
- Process improvement
- Cross-functional collaboration
- Operational support
- Schedule coordination
- Time management
- Adaptability and flexibility
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Develop processes to ensure timely allocation of vehicles with Velcor.
- Develop projected vehicle replacement list to be communicated to leadership
- Analyze options for vehicle replacement efficiencies or improvements like, electric or hybrid.
- Collaborated with team of 3 in the development of End-2-End Onboarding.
- Created a system of Communications fleet management that mirrors Medical’s fleet policies and procedures.
- Maintain and update Stryker Fleet Policy and collaborate with internal partners to ensure alignment.
Nomination for 2023 & 2024 Performance Excellence Award
Nominated by several of my peers and leadership for the 2023 and 2024 Performance Excellence Award at Stryker Medical.
Timeline
Senior ProCare Process Specialist
Stryker
01.2023 - Current
Customer Service Representative
Stryker Medical
03.2021 - Current
Sales and Marketing
Better Advertising Professionals
02.2017 - 05.2017
Travel Agent
AAA Insurance and Travel
05.2016 - 02.2021
Intern
South Christian HS AD Intern
08.2015 - 12.2015
Care Provider
Spectrum Community Services CLS Care
05.2015 - 01.2016
General Education - undefined
Southwestern Michigan College
MBA - Project Management
Cornerstone University
Bachelor of Science - Sports Management
Cornerstone University
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