Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Caitlyn Hofmann

Colorado Springs,CO

Summary

Instrumental in developing training programs and enhancing customer satisfaction, I excel in leadership and adaptability, driving team success and achieving corporate goals. A reliable barista quickly masters new concepts and skills. Passionate about helping customers and creating satisfying experiences. Strong history of providing top-notch service and support. Exceptional communication skills with proven track record of building client rapport. Personable professional enjoys engaging with customers. Knowledgeable about different types of brews and concoctions. Consistently delivers exemplary customer service. Remains calm and composed in busy work settings.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Barista

Target
Colorado Springs, CO
08.2024 - Current
  • Prepared and served high-quality coffee beverages to customers daily.
  • Maintained cleanliness and organization of the coffee shop environment.
  • Operated espresso machines and grinders for optimal beverage preparation.
  • Assisted customers with menu selections and special dietary requests.
  • Managed cash register transactions accurately and efficiently.
  • Collaborated with team members to ensure smooth service flow during peak hours.
  • Managed morning rush of customers daily with efficient, levelheaded customer service.
  • Greeted customers and took orders for coffee drinks, food items, and other beverages.

Cook

Raising Canes
Hanford, US
06.2021 - Current
  • Cooked food according to recipes set by establishment.
  • Labeled and dated food, keeping industrial refrigerators and freezers neat and orderly.
  • Washed and sanitized hands throughout shift, promoting food safety and health requirements.
  • Prepared large quantities of food items according to recipes or specific customer orders.
  • Stored and rotated food products properly, maintaining freshness.
  • Adhered to safety protocols at all times while preparing meals for customers.
  • Assisted with food prep tasks, maximizing downtime during off-peak periods.
  • Maintained temperatures of food products to reduce illness or waste.
  • Stocked and maintained sufficient levels of products to drive smooth food service.
  • Prepared variety of dishes using industrial kitchen equipment.
  • Inspected kitchen equipment regularly for proper functioning; reporting any issues immediately.
  • Portioned food before cooking according to standard portion sizes and recipe specifications.

Crew Member Trainer

Raising Canes
Hanford
06.2021 - 01.2025
  • Provides excellent customer service by greeting customers and meeting quality expectations
  • Keeps food preparation area, equipment and utensils clean and sanitary
  • Maintains fast speed of service, especially during rush times
  • Takes orders, prepared meals and collected payments
  • Assists other team members to achieve goals
  • Supports great dining and meal experiences for guests.
  • Motivated trainees by setting achievable objectives that challenge them without overwhelming them.
  • Evaluated performance outcomes from newly trained employees against established goals.
  • Demonstrated an understanding of the importance of working as a team when dealing with customer issues or resolving conflicts between staff members.
  • Explained job duties, responsibilities, regulations, and safety practices in detail to ensure compliance with relevant laws and regulations.
  • Assisted management in the development of strategies for improving customer satisfaction ratings within the store environment.
  • Provided timely feedback on progress made towards achieving goals set forth during onboarding sessions.
  • Ensured crew member proficiency in all areas of customer service by monitoring their interactions with customers on a regular basis.
  • Identified opportunities for improvement through observation of daily activities of crew members.
  • Assigned tasks and responsibilities to crew members based on abilities and experience.
  • Explained training information in easily understandable terms for individuals from all backgrounds and levels.
  • Served as partner and team member to achieve compliance objectives.
  • Maintained cleanliness and organization of kitchen equipment, appliances, and utensils.
  • Demonstrated ability to work quickly and accurately in high-pressure environments.

Crew Member

Taco Bell Restaurant
Hanford
02.2021 - 08.2021
  • Provided excellent customer service by responding promptly to inquiries from guests or other departments.
  • Modeled flexible work style, shifting tasks as priorities and circumstances changed based on departmental needs.
  • Supervised team members in the kitchen; delegating tasks, providing guidance, training staff.
  • Monitored quality assurance standards throughout the shift; adjusting cooking times accordingly.
  • Adjusted food preparation techniques to accommodate for changing dietary needs.
  • Handled cash transactions efficiently; ensuring accuracy when processing payments from customers.
  • Observed proper plate presentation and garnish setup to meet plating requirements.
  • Attended employee meetings, suggesting process improvements to management.
  • Resolved conflicts among staff members in a professional manner while maintaining an atmosphere of cooperation.
  • Assisted in menu development by suggesting new recipes and flavor combinations.
  • Kept up-to-date on industry trends and best practices through attendance at workshops or seminars.
  • Operated industrial ovens, stoves and grills to prepare food.
  • Utilized sanitary methods to handle, prepare and serve food.
  • Trained new staff members on proper food preparation techniques and safety protocols.
  • Logged and recorded temperatures of food storage and refrigeration equipment.

Education

Associate of Applied Science - Mathematics

Pikes Peak Community College
Colorado Springs, CO
01-2027

High School Diploma -

Hanford West High School
Hanford, California
06.2021

Skills

  • Communication Skills
  • Customer Service
  • Problem-solving Skills
  • Organizational Skills
  • Teamwork and Collaboration
  • Leadership
  • Conflict Resolution
  • Attention to Detail
  • Adaptability and Flexibility
  • Relationship-Building
  • Workplace Safety
  • Coaching and Development
  • Training Materials Development
  • Staff Development
  • Resource Coordination
  • Effective Communication
  • Goal Setting
  • Role Modeling
  • Quick Learner
  • Exceptional Listener
  • Superb Organizational Skills
  • Healthy Environments
  • Housekeeping
  • Cleaning Requirements
  • Delegating Work
  • Workforce Management
  • Corporate Training Programs
  • Leadership Development
  • Corporate Goals and Targets
  • Safe Food Handling
  • Processing Payments
  • Meal Preparation
  • Activities Planning
  • Conflict Resolution Techniques
  • Survey Management
  • Motivated
  • Opening and Closing Procedures
  • Memorization of Recipes
  • Cash and Credit Transactions
  • Store Menu Knowledge
  • Packaging and Labeling Orders
  • Restocking Shelves
  • Health Department Regulations

Certification

ServSafe, 05/01/24, Certified in ServSafe to ensure Proper Food Handling Techniques

Languages

English
Professional

Timeline

Barista

Target
08.2024 - Current

Cook

Raising Canes
06.2021 - Current

Crew Member Trainer

Raising Canes
06.2021 - 01.2025

Crew Member

Taco Bell Restaurant
02.2021 - 08.2021

Associate of Applied Science - Mathematics

Pikes Peak Community College

High School Diploma -

Hanford West High School
Caitlyn Hofmann