Caitlyn Holtsmith
Ontario,CA
Summary
Dynamic professional with extensive experience in customer service and inventory management at Cinemark. Proven ability to lead teams and enhance productivity through effective communication and problem-solving. Skilled in Microsoft Office Suite and adept at multitasking, ensuring operational efficiency while maintaining high customer satisfaction. Passionate about continuous learning and development.
Overview
10
10
years of professional experience
Work History
Stay-at-Home Mom
Self-employeed
Ontario, California
01.2023 - Current
- Developed strong time-management and multitasking skills while managing a household
- Continued college & self-education in business and digital marketing , learning how to run a business
- Navigated responsibilities requiring flexibility, problem-solving, and resilience
- Completed day-to-day duties accurately and efficiently.
Barista
Starbucks
12.2021 - 12.2022
- Prepared and served coffee and handcrafted beverages to customers
- Operated point-of-sale systems and handled cash and card transactions
- Maintained cleanliness of work areas and followed food safety procedures
Assistant Manager / Inventory Manager
Cinemark
Fremont, CA
11.2016 - 08.2021
- Input orders into the computer, keep track of orders, input invoices , make invoices , filing organization
- Communicate and solve customers complaints.
- Served as Assistant Manager for 3 ½ years
- Assisted management of daily operations, ensuring smooth and efficient workflow
- Supervised and trained new team employees, providing guidance and support to maximize productivity
- Conducted regular inventory checks to maintain accurate stock levels and minimize loss due to shrinkage
- Resolved customer complaints or concerns promptly, ensuring high levels of customer service at all times
Swim Instructor
American Swim Academy
08.2015 - 08.2016
- Taught swimming techniques and water safety to children ages 4-12
- Maintained a safe, encouraging learning environment
- CPR-certified
Education
Bachelors degree - Professional Business
University of Fullerton
Fullerton, CA09.2025
AA DEGREE - Business Administration
Chabot College
Hayward, CA12.2022
High school diploma -
Newark Memorial High School
Newark, CA06.2018
Skills
- Scheduling
- Time management
- Communication
- Supervision and leadership
- Multitasking Abilities
- Clerical support
- Office Management
- Administrative support
- Typing (40 wpm)
- Data Entry
- 10-Key Calculator
- Computer Literacy
- English Proficiency
- Microsoft Office Suite (Word, Excel, Outlook)
- Canva
- Marketing and promotional design
- Tech Savvy
- Customer Service
- Sales
- Cash Handling
- Team Building
- Training
- Supervising Experience
- Assistant Manager Experience
- Store Management
- Inventory Management & Control
- Word processing
- Scheduling and calendar management
- Billing and invoicing
- Telephone reception
- File organization
- Customer engagement
- Scheduling appointments
- Document scanning
- Document preparation
- Reception management
References
References available upon request.
Timeline
Stay-at-Home Mom
Self-employeed
01.2023 - Current
Barista
Starbucks
12.2021 - 12.2022
Assistant Manager / Inventory Manager
Cinemark
11.2016 - 08.2021
Swim Instructor
American Swim Academy
08.2015 - 08.2016
Bachelors degree - Professional Business
University of Fullerton
AA DEGREE - Business Administration
Chabot College
High school diploma -
Newark Memorial High School
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