Summary
Overview
Work History
Education
Skills
Affiliations
Languages
References
Timeline
48

Caitlyn Humphrey

Muldrow,OK

Summary

Skilled Player Services Representative with background in high-volume casino environments. Demonstrated ability to deliver exceptional customer service, handle cash transactions accurately and promote positive gaming experience. Known for strong communication skills and problem-solving abilities, offering significant contributions to player satisfaction, loyalty program success, and being dependable and hardworking in keeping interior and exterior spaces clean and well-maintained. Accustomed to sweeping, mopping, vacuuming floors, restocking bathrooms, removing trash, cleaning windows and completing all other types of routine and deep cleaning.

Overview

5
5
years of professional experience

Work History

Player Services Representative

Cherokee Nation Entertainment
Roland
03.2023 - 06.2025
  • Assisted guests with inquiries regarding gaming and entertainment options.
  • Processed player rewards and loyalty program applications efficiently.
  • Coordinated event registration and promotions for special gaming events.
  • Addressed customer complaints and resolved issues promptly.
  • Maintained knowledge of gaming regulations to ensure compliance and safety.
  • Provided training support to new staff on customer service protocols.
  • Executed marketing initiatives by issuing promotional materials and coupons to players.
  • Promoted high customer satisfaction through knowledgeable service and friendly interactions.

Crew Member

Sonic
Van Buren
04.2022 - 04.2022
  • Delivered food orders promptly to designated parking areas to enhance service efficiency.
  • Maintained cleanliness and organization of dining area and service stations.
  • Assisted servers by managing customer requests to ensure satisfaction.
  • Communicated with kitchen staff to coordinate timely order preparation.
  • Monitored inventory levels, reporting shortages to management for restocking.
  • Followed health and safety guidelines to maintain a safe dining environment.
  • Verified customer identification and processed payments accurately.
  • Quickly addressed complaints, boosting customer satisfaction through effective resolution.

Custodian

Choctaw Casino & Resort
Pocola
09.2020 - 01.2021
  • Maintained cleanliness of assigned areas using appropriate supplies and equipment.
  • Collaborated with team members to efficiently complete daily cleaning tasks.
  • Managed inventory of cleaning supplies; requested restocks as necessary.
  • Responded promptly to emergency cleaning requests throughout facility.
  • Swept, mopped, vacuumed floors; dusted furniture; emptied wastebaskets.
  • Notified building managers regarding repair needs to ensure public safety.
  • Handled and stored hazardous chemicals safely to prevent injuries.
  • Serviced, cleaned, and restocked restrooms to maintain hygiene standards.

Education

High School Diploma -

North Medford High School
Medford, OR
06-2018

Skills

  • Customer service and support
  • Conflict resolution
  • Data entry and proficiency
  • Team training and development
  • Inventory management
  • Cash handling
  • Communication skills
  • Time management
  • Problem solving
  • Attention to detail
  • Relationship building
  • Goal orientation
  • Organizational skills
  • Calmness under pressure
  • Goal setting
  • Customer service excellence
  • Computer literacy
  • Product Sales

Affiliations

  • Horseback Riding
  • Drawing
  • Hiking
  • Swimming
  • Sports

Languages

English
Professional

References

References available upon request.

Timeline

Player Services Representative

Cherokee Nation Entertainment
03.2023 - 06.2025

Crew Member

Sonic
04.2022 - 04.2022

Custodian

Choctaw Casino & Resort
09.2020 - 01.2021

High School Diploma -

North Medford High School

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