Dedicated business professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Certified, entry-level Emergency Medical Technician with educational background adept at learning processes associated with assessing emergencies and delivering exceptional problem-solving and decision-making processes. Highly-skilled emergency services professional calmly and quickly assesses medical situations, as well as a capable pharmacy team member proficient in assisting pharmacists with preparing prescriptions and meeting customer needs. Safety-oriented and well-organized with solid experience coordinating with insurance providers, prescribers and individuals to address issues. Good relationship-building and multitasking skills.
Hi, I’m
Caitlyn Durkin
Columbia,SC
Summary
Overview
9
years of professional experience
1
Certificate
Work History
Paramount Senior Living
Medication Technician/Shift Lead
09.2022 - 09.2023
Job overview
- Prepared medication doses accurately by following medication administration record (MAR) written by healthcare providers.
- Reordered medication to maintain adequate supply.
- Documented medication administration into electronic medical records (EMR) to avoid duplication of medication dosages.
- Counted and recorded medication inventory routinely to maintain medication security and control.
- Monitored patient responses to medication to report adverse reactions quickly.
- Reviewed patient progress to document effects of any prescribed medication.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
Walgreen's Pharmacy
Lead Pharmacy Technician
10.2019 - 10.2022
Job overview
- Supervised four pharmacy technicians and coordinated day-to-day assignments.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Maintained and updated patient records, prescription information and patient data in accordance with HIPAA regulations.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Managed opening and closing duties for pharmacy.
- Resolved third-party billing, computer system and customer service issues.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
American Electric Power, AEP
Customer Service Representative
08.2017 - 09.2019
Job overview
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Educated customers about billing, payment processing and support policies and procedures.
United States Army
Soldier/68W Healthcare Specialist
12.2014 - 05.2017
Job overview
- Maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care.
- Maintained accurate patient records and documentation of treatments to enable tracking history and safeguard information.
- Administered CPR, oxygen and other life-saving medical treatments.
- Followed all safety protocols and took necessary precautions while providing care.
Education
West Virginia UniversityMorgantown, WV
Bachelor of Science from Biochemistry And Molecular Biology
05.2025
University Overview
Cabell County Career Technology CenterHuntington, WV
Associate of Arts from Interior Design
05.2012
University Overview
Cabell Midland High SchoolOna, WV
High School Diploma
05.2012
University Overview
Skills
- Invasive Procedures
- Patient Health Information Access
- Company Guidelines
- FDA Drug Safety Guidelines
- Problem-Solving Skills
- Customer Relations
- Microsoft Excel
- Medical Terminology Knowledge
- Document and Records Management
- Indirect Patient Care
- Business Administration
- Administrative Support
Certification
- EMT - Emergency Medical Technician
- CMT - Certified Medication Technician
Timeline
Medication Technician/Shift Lead
Paramount Senior Living
09.2022 - 09.2023
Lead Pharmacy Technician
Walgreen's Pharmacy
10.2019 - 10.2022
Customer Service Representative
American Electric Power, AEP
08.2017 - 09.2019
Soldier/68W Healthcare Specialist
United States Army
12.2014 - 05.2017
West Virginia University
Bachelor of Science from Biochemistry And Molecular Biology
Cabell County Career Technology Center
Associate of Arts from Interior Design
Cabell Midland High School
High School Diploma
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