Caitlyn Jones
Virtual Assistant
Hagerstown,MD
Summary
Organized Virtual Assistant dedicated to improving accuracy and efficiency by maintaining and developing administrative and procedural processes. Focused and communicative individual possessing superb data entry, time management , organizational and customer service skills.
Overview
2
2
years of professional experience
Work History
Virtual Assistant
Laptop + Littles
01.2021 - Current
- Answered and screened calls to provide information, schedule appointments and take detailed messages.
- Managed electronic and paper filing systems by updating paperwork, maintaining documents and accurately recording information.
- Executed travel arrangements by researching and booking flights and accommodations.
- Prepared meeting minutes and edited subcontractor proposals, project punch list, transmittals and memorandums for organizational support.
- Designed insightful and attractive presentations.
- Produced highly accurate internal and external letters and memoranda.
- Found new sources for office supplies and closely monitored inventory use to cut costs
Seasonal Customer Service Associate
Carters
Hagerstown, MD
09.2018 - 02.2019
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Conferred with customers about concerns with products or services to resolve problems and drive sales.
- Provided basic technical support for clients on wide range of [Type] company products.
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Informed customers about special promotions and provided detailed information for various products.
- Energized and motivated in performing sales floor activities including merchandising and selling.
- Maintained clean personal appearance, modeled store's outfits when working clothing department settings and wore uniforms per company policy.
Customer Service Associate
Kmart
Hagerstown, MD
09.2016 - 08.2018
- Conferred with customers about concerns with products or services to resolve problems and drive sales.
- Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
- Entered customer interaction details in [Software] to track requests, document problems and record solutions offered.
- Collaborated with store management and program leadership to suggest actionable improvements and corrective action plans.
- Maintained clean personal appearance, modeled store's outfits when working clothing department settings and wore uniforms per company policy.
- Described and explained details about [Product or Service] options to inform customers and guide purchasing decisions.
- Helped average of [Number] customers every day by approaching conversations with positive attitude and focus on customer satisfaction.
- Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.
Skills
Travel planning
Document conversion
Scheduling
[60] WPM typing speed
Project planning
Multi-line phone proficiency
Customer relations and communications
Bookkeeping
Records management
Meeting arrangements
Writing reports
Employee timesheet processing
Program files maintenance
Scheduling and calendar management
Recordkeeping
Customer and client relations
Social media knowledge
Meeting minutes
Timeline
Virtual Assistant - Laptop + Littles
01.2021 - Current
Seasonal Customer Service Associate - Carters
09.2018 - 02.2019
Customer Service Associate - Kmart
09.2016 - 08.2018