Caitlyn Jones

-Held multiple roles within the PetsHotel, ultimately achieving the position of PetsHotel Leader in November 2019.

-Currently oversee five leads and eight non-leader associates, but have overseen six leads and fifteen non-leader associates.

-Lead positive pet and pet parent experience within the PetsHotel through hospitality, guest services and reservation management.

-Providing safe and excellent care for pet guests by ensuring compliance with our policies and procedures.

-Obtaining vet care for pets displaying signs of stress and partnering with veterinary professionals in decision making to achieve the best outcome.

-Lead a culture of belonging through adhering to our Code of Ethics, fostering growth, providing performance evaluations, and holding associates accountable.

-Handling escalated pet parent concerns by responding with empathy and providing solutions.

-Managing expenses such as labor and supplies.

-Scheduling leads and non-lead associates to accommodate pet and pet parent needs by predicting businesses volume and labor expense.

-Driving productivity and customer focus to achieve sales targets and expected store metrics.

-Partnering with grooming salon, pet training and core professionals to leverage expertise and provide a positive experience for pets and pet parents.

-Held multiple roles within the restaurant, ultimately achieving the position of General Manager in May 2012.

-Lead a team of two to three supervisors and four to six non-supervisor employees.

-Providing a positive customer experience through food safety, presentation and cordiality.

-Partnering with the business owner and corporate professionals to provide expected menu offerings, available specials, and restaurant standards.

-Managing expenses such as labor and food cost.

-Driving sales by positive customer and employee interactions and adhering to company food cost expectations.

-Scheduling to accommodate customers in restaurant as well as delivery customer volume.