Caitlyn Kasperek
Las Vegas,US
Summary
Dynamic and motivated professional with over 10 years of experience in customer service, demonstrating a strong commitment to excellence and a detail-oriented approach. Proven expertise in office operations and proficiency in Microsoft Office Suite—including Word, PowerPoint, Excel, Publisher, SharePoint, and Outlook—with a typing speed exceeding 50 WPM. Exceptional problem-solving abilities, organizational skills, and effective communication foster strong relationships and facilitate collaboration across all levels. Adept at multitasking and thriving in diverse environments without direct supervision.
Overview
14
14
years of professional experience
Work History
Office Manager
Total Drain Solutions
Las Vegas, NV
02.2023 - Current
- Streamlined office operations by implementing efficient scheduling and resource allocation procedures.
- Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
- Coordinated training programs for new employees, enhancing onboarding processes and reducing acclimation time.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Intake Coordinator / Data Entry Specialist
Mantro Mobile Imaging
Las Vegas, NV
08.2020 - 01.2023
- Confirming Doctors orders with the facilities
- Scheduling appointments with patients
- Identified, corrected and reported data entry errors.
- Input client information into spreadsheets and company database to provide leaders with quick access to essential client data.
- Completed accurate and efficient data entry and database updates to support business operations.
Customer Service Representative
CVS Health
LAS VEGAS, NV
06.2018 - 06.2020
- Inbound and Outbound call center
- Handled confidential client information
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
Administrative Assistant
JDog Junk Removal & Hauling
Las Vegas, NV
05.2017 - 06.2018
- Coordinated appointments, meetings and conferences.
- Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials.
- Developed administrative processes to achieve organizational objectives and improve office efficiency.
- Processed and sent invoices, adjustments and credit memos to customers.
Customer Service Representative and Project Leader
Ameriprise Financial - Corporate
Las Vegas, NV
01.2016 - 05.2017
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Address customer issues in a timely and accurate fashion
- Manage and make changes to all clients accounts
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Assistant Store Manager
Payless Shoe Source
Las Vegas, NV
08.2012 - 01.2016
- Oversaw aspects of maintenance, inventory and daily activity management.
- Assisted in continuous development of effective store associates to achieve desired sales and results.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Coached and developed store associates through formal and informal interactions.
Education
High School -
Ridgeland High School
Rossville, GA01-2012
Skills
- Data Input
- Written and Verbal Communication
- Service Oriented
- Multitasking and Prioritization
- Attention to Detail
- Office management
- Organizational skills
- Bookkeeping
Timeline
Office Manager
Total Drain Solutions
02.2023 - Current
Intake Coordinator / Data Entry Specialist
Mantro Mobile Imaging
08.2020 - 01.2023
Customer Service Representative
CVS Health
06.2018 - 06.2020
Administrative Assistant
JDog Junk Removal & Hauling
05.2017 - 06.2018
Customer Service Representative and Project Leader
Ameriprise Financial - Corporate
01.2016 - 05.2017
Assistant Store Manager
Payless Shoe Source
08.2012 - 01.2016
High School -
Ridgeland High School