Caitlyn Kelley
Fort Worth,TX
Summary
I am a results-driven person who does their best to excel in any position or environment by using skills and past experience. I like to always put my best foot forward and help the people around reach their goals and to succeed in life.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Private Housekeeper
Self Employed
04.2021 - Current
- Improved overall cleanliness of homes with meticulous attention to detail during deep-cleaning tasks.
- Implemented customized cleaning schedules tailored to individual client preferences and needs.
- Anticipated clients'' needs proactively, resolving issues before they escalated into larger problems.
- Established trust-based relationships with clients through consistent professionalism coupled with genuine empathy towards individual requirements.
- Built peaceful atmosphere by maintaining open communication channels with clients regarding expectations and priorities.
- Managed household inventories, ensuring adequate supplies were always available when needed.
- Cleaned and organized kitchen and eating areas by washing dishes, removing trash and wiping down counters and surfaces.
- Swept, mopped and polished floors to remove dirt and grime and restore floor's protective layer.
- Polished and dusted furniture, antiques and high-priced valuables to preserve pieces.
- Operated steam cleaner to refresh and disinfect fibers of carpet.
- Disposed of trash and recyclables each day to avoid waste buildup.
Customer Service Representative
710 Vapors
09.2020 - 03.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Efficiently performed retail merchandising, stocking, cleaning, down stocking and pricing.
Security Officer
DnL Entertainment
09.2019 - 03.2020
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Conducted regular patrols of key areas to spot and control security concerns.
- Patrolled and monitored premises by foot.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Regulated vehicle and pedestrian traffic onto building grounds.
- Enhanced security measures by staying up-to-date on industry best practices, attending training sessions, and obtaining relevant certifications.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
Front Desk Receptionist/Body Piercer
Mansfield Tattoo Boutique
11.2018 - 06.2019
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and consultations.
- Scheduled appointments accurately using reservation software, reducing conflicts or double bookings.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Developed strong working relationships with team members, fostering a positive work environment.
- Collected cash and card payments, processed transactions and updated relevant records.
- Sought feedback from clients after their piercing experience, allowing us to continuously improve upon our services and maintain high levels of customer satisfaction.
- Managed appointment scheduling efficiently while accommodating walk-ins when possible to maximize daily revenue generation.
- Educated clients on proper aftercare techniques, leading to faster healing times and fewer complications.
- Polished and sterilized all tools and equipment with an autoclave, ensuring a safe environment for clients.
- Monitored inventory levels of supplies such as needles, gloves, disinfectants, ensuring that we never ran out during peak hours or busy seasons.
- Consistently maintained compliance with all local health regulations while performing professional body piercings at the highest standard of cleanliness.
- Established a welcoming atmosphere within the studio by keeping it clean, organized, and displaying our portfolio proudly.
Front Desk/ Manager
Massage Envy South360/ Mansfield
02.2016 - 10.2018
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Prepared weekly employee work schedules to meet operational needs.
- Entered and updated sensitive customer information during check-ins and room changes.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Responded to telephone, email and in-person inquiries regarding reservations, and guest concerns.
- Streamlined check-in and check-out processes for a smoother guest experience.
- Managed team schedules, ensuring adequate staffing levels for optimal front desk operations.
- Improved staff communication through regular meetings, leading to enhanced teamwork and overall efficiency.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Handled tasks and responsibilities for front office employees during periods of understaffing.
- Established strong rapport with returning guests while building new connections with first-time visitors.
- Provided exceptional customer service during all stages of the sales process – from initial inquiry through post-sale follow-up – resulting in high levels of member satisfaction and loyalty.
- Successfully transitioned existing customers onto more suitable memberships plans when necessary.
- Managed client database efficiently, ensuring accurate tracking of contact information, preferences, interactions, and memberships sold.
- Enhanced customer satisfaction with personalized service, understanding individual needs, and offering appropriate membership plans.
- Assisted in designing marketing materials that effectively communicated the benefits of membership to potential clients.
- Developed strong communication skills while presenting clear explanations of complex membership benefits packages.
- Contributed to membership growth by participating in promotional events, trade shows, and community outreach initiatives.
Medical Debt Collector
United Revenue Corp
05.2015 - 02.2016
- Corrected, completed and processed claims for multiple payer codes.
- Processed billing calls and answered questions from patients and third-party carriers.
- Assisted in reconciling deposit and patient collections.
- Logged charges and payments within the systems.
- Provided exceptional customer service during the debt collection process by addressing patient concerns, answering questions, and offering support in finding viable financial solutions.
- Worked closely with insurance companies to verify coverage details, coordinate benefits, and secure prompt payment for outstanding medical debts.
- Streamlined the collection process for faster results by maintaining accurate records of all patient accounts and payment plans.
- Maintained strict adherence to HIPAA guidelines while handling sensitive patient information during the collection process, ensuring confidentiality at all times.
- Improved patient satisfaction by providing compassionate and empathetic assistance in resolving their medical debts.
- Increased successful debt collections by implementing effective communication and negotiation strategies with patients.
- Maintained a detailed knowledge of federal and state regulations governing medical debt collections, ensuring full compliance with all applicable laws and ethical standards.
Education
High School Diploma -
Waxahachie High School
Waxahachie, TX08.2013
Skills
- Home maintenance
- Deep organization
- Strong customer service
- Team player mentality
- Patience and composure
- Problem-solving skills
- Cash Handling
- Microsoft Office
- File Management
- Transaction Processing
Accomplishments
- Built a relationship with Stormy vault to showcase custom vinyl toy pieces for Designer Con(DCON) 2023
- Invited to display for a public art exhibition called how the Grinch stole the nightmare before christmas presented in Arlington in 2023.
- Commissioned by Morris boot company to create art banner for store in 2023.
- Started a art business called "Magical Mythacalitys"and set up a table to sell art and wares at speakeasy's from 2018-2020
- Started a Cleaning business called "The maid next door" in 2021 .
Certification
- TABC & Food handlers
- Bloodborne Pathogens - BBP Certification
- First Aid/CPR
- Security lvl 2 certification
Custom Artist
Being a custom artist i create art based on the client's wishes, concept, or style. The client can provide a detailed idea or give me creative freedom. So far my art has mainly been matte acrylic on canvas, as well as resin casting and spray painting, im now just branching out into new mediums like colored pencils and gesso on wood canvases. creating custom art pieces is what really beings me the most joy in life. Its truly amazing how good it makes you feel inside to help make peoples ideas become a reality they can bring with them through the rest of their lives. Iv had the wonderful opportunity to work with many amazing clients from friends to really cool businesses.
Timeline
Private Housekeeper
Self Employed
04.2021 - Current
Customer Service Representative
710 Vapors
09.2020 - 03.2021
Security Officer
DnL Entertainment
09.2019 - 03.2020
Front Desk Receptionist/Body Piercer
Mansfield Tattoo Boutique
11.2018 - 06.2019
Front Desk/ Manager
Massage Envy South360/ Mansfield
02.2016 - 10.2018
Medical Debt Collector
United Revenue Corp
05.2015 - 02.2016
High School Diploma -
Waxahachie High School